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LAST UPDATED: July 1, 2021

Momentive uses third party trusted partners (“Panel Providers”) to source individuals who are willing to complete surveys (“Panelists”) so that we can then deliver surveys from Momentive and its customers to those Panelists.

This Third Party Privacy Notice (“Notice”) applies to you as a Panelist completing a survey from Momentive customers, through one of our Panel Providers.

When you complete surveys for us or for the creator of a survey who has used our platform (“Creator”), through one of our Panel Providers, Momentive Inc. in the United States, Momentive Brasil Internet Eireli in Brazil or Momentive Europe UC in the rest of the world collects information about you. In instances described in this Notice, Momentive will be a data controller of your personal information and will be responsible for holding and keeping your personal information in compliance with data protection law. In other instances, specifically with respect to survey responses, we simply process your data on behalf of Survey Creators. You will find our contact details at the bottom of this Notice under “Contacting Us” if you want to get in touch.

The most likely scenario is that you have signed up to take surveys through a third party Panel Provider in return for some type of incentive. We partner with Panel Providers who source panelists like you to take surveys for us and for our Creators. We do not get your personal contact information or your name from our Panel Providers. They facilitate us (or the Creator) forwarding surveys to you to take.

The Panel Provider who forwards you to a survey to complete will also be responsible for protecting your personal information and will likely have its own privacy notice which you should consult.

We provide our Panel Provider with a profile of the type of panelist we wish to use for a particular survey. This may include requirements such as (on a non-exhaustive basis) panelists of a particular gender, age or age range, income bracket or location. If you respond to a particular survey, we will know that you have (or that it is likely you have) the characteristics or match the details listed in the panelist profile.

We collect your survey response data which may directly identify you or which, when used with other information which we hold about you, may identify you. For more details of how we treat survey responses generally and the appropriate controller of your responses see our main Privacy Notice.

We also collect your IP address (and certain cookie data) when you take surveys. Please see our Cookies Notice for more information.

We may infer information about you (including your location and your preferences) from the personal information which we collect about you.

We may use your personal information to:

  • check that you only take a particular survey once (unless the Creator allows multiple responses);
  • understand what type of panelists are taking particular surveys;
  • compile a profile on you;
  • customise the way that surveys are presented to you to enhance your survey taking experience;
  • analyse survey responses (including by comparing your responses against other panelists' responses);
  • analyse aggregate trends both amongst panelists and other survey respondents from de-identified data. We may use this information for our own business purposes or sell this aggregate, de-identified information to third parties for commercial reasons;
  • track referring websites;
  • maintain our processing records;
  • perform system administration and maintenance including copying, modifying and configuring data for business continuity and archiving purposes and in order to introduce new technologies into our systems;
  • maintain the security of our system (e.g. controlling abuse, spam and DDOS attacks); and
  • direct our Panel Providers to, or not to, forward surveys to you to take.

We also may use techniques like machine learning on your survey responses for determining their quality and compliance with the relevant terms of service between Momentive and Panel Providers so that Momentive can maintain consistent and reliable Panelists.

Your survey responses will be shared with the Creator of the survey that requested the survey. While in limited cases the Creators may be able to identify you based on your responses and your IP address, generally we prohibit these parties from: (i) asking survey questions which elicit responses with your name, email address and contact information; (ii) contacting you for marketing or any other purpose (unless you have voluntarily agreed to this); or (iii) from disclosing your identity to other third parties. In limited circumstances, we permit the Creator to ask you for additional information (name, email address and contact information) which you may give voluntarily, to allow you to further participate in research with that Creator outside the our platform. If the Creator asks you for information other than name, email or contact information please contact us, as we do not permit the collection of additional data.

The information which we collect about you will be shared with other companies in the Momentive group from time to time.

We may publish our analysis of survey responses and the results of our research. Such publications will not contain your personal information.

We will process your personal information in order to provide you with the surveys which you have selected to receive from our Panel Providers.

We will process your personal information to provide you with surveys which it appears you are interested in receiving based on your previous survey-taking activities and the profile we have developed for you as a result of this usage history.

We also have a legitimate commercial interest to use your personal information in order to administer the survey and to improve both the content and frequency of future surveys and how these surveys are presented to you.

In the event of a corporate transaction involving the Momentive group (or any part of the Momentive group) such as a merger or sale of assets, we may share your personal information with a prospective purchaser.

We may disclose your personal information to comply with laws applicable to us or to respond to legal process or lawful requests, including from law enforcement and government agencies.

In rare events, we may disclose your personal information where we believe in good faith that access or disclosure is necessary to protect the personal safety or vital interests of Momentive employees, customers or the public.

To the extent we independently keep any data about you which we collected from you as a respondent to surveys sent from our service, we will retain that data to facilitate our data lifecycle models. To the extent that your survey responses are stored in one of our customer accounts, that data is retained for as long as our customer’s account remains active or until our customer has deleted those survey responses. Where an account is inactive for 3 or more years we take steps to close those accounts and delete any data contained in them.

Your personal information may be stored and processed in the United States, Australia or any other country where the Momentive group or its service providers maintain facilities. Please see here for a list of countries where Momentive maintains offices. We enter into standard contractual clauses approved by the European Commission with our international group companies to ensure the safe transfer of your personal information to include the US (you can contact us for further information).

Our parent company, Momentive Inc., has also certified its compliance with the U.S. Privacy Shield for non–EU data transfers and Swiss-U.S. Privacy Shield (please see Momentive Inc.'s entry on the Privacy Shield list here for further information).

The table below sets out the rights which you have to address any concerns or queries with us about our processing of your personal information:

You can find out what kind of personal information we hold about you and what we do with that information. You can also get a copy of this information.

You can have us update or correct any inaccurate personal information which we hold about you.

Receive a copy of the information which you have provided to us in a form which makes it easy for you to give this information to a different organisation.

You have a right to stop us from using your personal information in certain cases, including if you believe that the personal information we hold about you is incorrect or our use of your information is unlawful. If you exercise this right, we will store your personal information and will not carry out any active processing unless your issue is resolved.

Where we rely on our legitimate business interests to use your personal information, you have a right to object to this use and to have your personal information deleted. We may disagree with any objection you raise but we will stop processing your personal information until we sort out the issue with you.

In certain circumstances, you may also have your personal information deleted, for example if you exercise your right to object (see above) and we do not have any overriding reason to process your personal information or if we no longer require the your personal information for the purposes set out in this notice.

For panelists outside the US, if you are not satisfied with any response you receive from us or have an issue with the way we handle your personal information, you can make a complaint to the Office of the Data Protection Commissioner in Ireland. You can contact this office by emailing info@dataprotection.ie.

For panelists in the US please contact our support team here.

We may occasionally update this Notice to reflect customer feedback and changes in its business or to comply with applicable law and regulations. When we make such an update, we will revise the “last updated” date at the top of this privacy notice. If there are material changes to this Notice concerning how we will handle your personal information, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification.

For general Momentive privacy issues, or to submit feedback or ask us questions about our privacy practices and this Notice, please contact our Data Protection Officer here or by mail at Attn: Data Protection Officer, 2 Shelbourne Buildings, Second Floor, Ballsbridge, Dublin 4.