Produits

La plateforme SurveyMonkey est conçue pour répondre à tous les cas d’usage. Découvrez tout ce que notre solution peut vous apporter.

Collectez vos infos avec l’aide du leader mondial des logiciels de sondage.

Intégrez SurveyMonkey à plus de 100 applications.

Collectez infos et paiements sur des formulaires en ligne.

Créez des sondages plus efficaces et obtenez des insights grâce à l'IA.

Des solutions qui répondent à tous vos besoins d’études de marché.

Modèles

Mesurez la satisfaction de vos clients et leur fidélité à votre marque.

Transformez vos clients en ambassadeurs de votre marque.

Collectez des données pour améliorer l’expérience utilisateur.

Collectez les coordonnées de prospects, d’invités, etc.

Collectez les réponses à votre prochain événement.

Découvrez les attentes des participants pour votre prochain événement.

Renforcez l’engagement de vos employés et améliorez leurs performances.

Sondez les participants pour créer des réunions de plus en plus productives.

Améliorez les performances de vos employés grâce au feedback.

Améliorez le contenu ou la présentation de vos cours.

Découvrez ce que vos étudiants pensent de leurs enseignants.

Découvrez ce que vos clients pensent de vos idées de produits.

Ressources

Découvrez nos bonnes pratiques concernant les sondages.

Pour tout savoir sur les sondages et le feedback.

Guides et conseils sur l’utilisation de SurveyMonkey.

Les plus grandes marquent boostent leur croissance avec SurveyMonkey.

Customer satisfaction survey benchmarks

Get context for your results by downloading our free report

No matter your company’s size, it’s likely that you not only collect customer feedback—but that you also know your customer satisfaction ratings have an impact on your bottom line.

Because if you’re not keeping your brand promises and giving customers the care they deserve (and the treatment they’ve come to expect) they’ll go elsewhere to make a purchase.

And even if you think your customer satisfaction scores are stellar, how do you know your competitors aren’t doing a better job—and capturing your customers in the process?

To make it easy for you to see how you stack up against your biggest competitors, we compiled the data from thousands of customer satisfaction surveys into a comprehensive benchmark report.

See how you’re doing by comparing the results of your customer satisfaction survey against the SurveyMonkey benchmarks.

According to our research, 72% of consumers say they’re very or extremely likely to do business with a company if they have a reputation for outstanding customer service. That same study revealed that 97% of customers are likely to tell their friends, family, or coworkers about a great customer experience.

When you use our Customer Satisfaction Survey Template, you get a holistic view of the customer experience, from your organization’s professionalism to convenience. Then use the feedback you collect to diagnose and treat any weak points in the customer experience. But finding out what you’re doing well (and what you’re not) is only the beginning.

Sign up for a FREE account to create and send a customer satisfaction survey in minutes.

Maybe you already sent out a customer satisfaction survey. Or perhaps you’re planning on sending one out this year. Understand what your results really mean by using your initial customer satisfaction scores to set internal baselines or benchmarks. Then repeat the survey periodically to see whether your scores move in the right direction.

While tracking your progress is important, you also need to know how you compare to other organizations in your industry. If 62% of your customers say your company is professional, how do you know whether that’s good or bad?

Knowing where you stand—and creating goals from there—takes perspective. Although “only” 62% of customers say your company is professional, you’d feel pretty good about it if you knew you were in the 99th percentile. Our customer satisfaction benchmarks data is designed to give you that context.

Here’s a peek at some of the data we’ve collected from the customer satisfaction survey:

bar chart of customer satisfaction survey data collected by percentile

Did you know that 20% of customers say the company is unresponsive to their questions or concerns?

Where does your organization stand? Download our Customer Satisfaction Survey Benchmarks Report today to see more customer satisfaction benchmarks—and start setting smarter goals for your organization. Or explore our other benchmarks to see how we can help you compare your customer satisfaction survey results against industry benchmarks.

Exemples de questionnaires de satisfaction client

Découvrez nos modèles de sondage de satisfaction client et optimisez leur expérience pour les fidéliser et en gagner de nouveaux avec SurveyMonkey.

De l’importance de contextualiser le NPS

Pour mieux comprendre le Net Promoter Score (NPS), il est important de le contextualiser en analysant notamment les facteurs culturels qui l’influencent.

Les équipes de Box s’appuient sur le feedback client

Grâce à SurveyMonkey, Box collecte et centralise son feedback client et dispose d’une vision complète de l’expérience client.

Les témoignages clients au service de votre marque

Transformez le feedback de vos clients en études de cas, en témoignages et en avis pour étayer vos contenus marketing et mettre en confiance vos prospects.