Do your employees feel connected to your customers?
Instilling a culture of true customer centricity in your company can be a challenging task. Where do you start? Where should you focus? Do your employees actually feel like they know your customers? Do they think your organization is prioritizing the customer appropriately? It turns out that all of these factors are measurable, and getting to the bottom of them can be incredibly useful for deciding how you shape your customer centricity strategy. Use this survey as a diagnostic tool for assessing your company’s customer centricity—and for spotting areas where you can improve it.
Build, guide, and improve your customer centricity program with the help of data from SurveyMonkey’s customer centricity survey template.
Découvrez nos modèles de sondages de satisfaction client : recueillez des données, identifiez les problèmes et améliorez votre expérience client.
SurveyMonkey démystifie des idées reçues sur les études de marché et vous propose des solutions efficaces.
Améliorez votre expérience client en combinant la plateforme de feedback SurveyMonkey à la puissance des données client Salesforce.
Recueillez le feedback dont vous avez besoin avec les formulaires d’évaluation SurveyMonkey. Essayez notre outil de conception !