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Customer Satisfaction Survey (website)
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1.
Overall, how would you rate your experience at Mosti Lab ?
(Obligatoire)
Mediocre
1 étoile
2 étoiles
Correct
3 étoiles
4 étoiles
Excellent
5 étoiles
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2.
Which of the following terms would you use to describe our services ?
(Multiple answers possible)
(Obligatoire)
Knowledge
High quality
Quick
Simple
Accommodating
Cost effective
Courteous
Responsive
Inexperience
Low quality
Inefficient
Complicated
Inflexible
Overpriced
Rude
Unresponsive
Other (specify)
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3.
How would you describe our website (www.mostilab.com)?
(Multiple answers possible)
(Obligatoire)
Straightforward
Efficient
Complete
Simple
Correct, but no more
Confusing
Non-functional
Incomplete
Complicated
Not applicable
Other (specify)
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4.
How do you find the online portal to access your certificates ?
(Multiple responses possible)
(Obligatoire)
Inconvenient
Too complicated or not user friendly
Satisfactory
Very useful to keep track of my samples' status
Ideal to save my certificates in the desired format
No opinion
Comment
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5.
How long have you been a customer of Mosti Lab?
(Obligatoire)
Less than a year
Between 1 and 2 years
Between 3 and 5 years
More than 5 years
More than 10 years
I don't know
6.
Do you have any other comments, questions, suggestions or concerns?
7.
IDENTIFICATION
(your survey will remain anonymous if left blank)
Nom
Société
