Study on innovative technologies in your call centers

Nu Echo, an expert in natural language understanding and optimization, is currently conducting a vast study to learn more about the vision and the challenges that contact centers and call centers faces in adopting these new technologies.

This is why we are asking for your opinion today.

This survey focuses on the characteristics and activities of businesses in the use of an automated conversational system using artificial intelligence (AI).

It takes approximately 7 minutes to answer all of the questions. All data collected will remain anonymous.

We will publish the results of this survey so that you can access to the set of data.

Thank you for your collaboration!

(Survey closed on March 31, 2020)

Question Title

* 1. Do you know conversational automation?

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