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ChatGPT: Adoption, Use, and Satisfaction

Dear participant,
We deeply appreciate your valuable time and effort in participating in this study. Your insights into the usage and satisfaction factors of ChatGPT, a conversational assistant developed by OpenAI, are crucial for enhancing our understanding of this innovative technology's users' needs and expectations.
The main objective of this study is to explore the underlying reasons that influence the use of ChatGPT and to understand the extent to which users are satisfied with their experience with this conversational assistant. By gathering your opinions and experiences, we hope to identify ChatGPT's strengths and areas for improvement.
Please note that all the information you provide in this questionnaire will be treated in the strictest confidence. Your participation is entirely voluntary, and you can choose not to answer specific questions or withdraw at any time without any consequences.

P.S: This survey contains credits to get free survey responses at SurveySwap.io and SurveyCircle.com.
Yours sincerely,
Contacts: Fombap King, fombapking@proton.me
1.Which region in the world do you live?(Obligatoire)
2.To which gender identity do you most identify?
3.How often do you use ChatGPT?(Obligatoire)
4.Knowledge acquisition(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
KA1. ChatGPT facilitates the process of acquiring knowledge from the internet.
KA2. ChatGPT facilitates the process of acquiring knowledge through discussions/interactions.
KA3. ChatGPT allows me to generate new knowledge based on my existing knowledge.
KA4. ChatGPT enables me to acquire knowledge through various resources.
KA5. ChatGPT assists me in acquiring the knowledge that suits my needs.
5.Perceived informativeness & Information accuracy(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
PI1. ChatGPT provides complete information for my needs.
PI2. ChatGPT provides accurate information for my needs.
PI3. ChatGPT provides timely information for my needs.
PI4. ChatGPT provides a lot of information for my needs.
IAC1. The information I obtain from ChatGPT is correct.
IAC2. The information I obtain from ChatGPT is accurate.
IAC3. The information I obtain from ChatGPT is reliable.
6.Perceived Usefulness & Perceived Ease of Use (Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
PU1. Using ChatGPT helps me accomplish things more quickly.
PU2. Using ChatGPT helps me perform many things more conveniently.
PU3. Using ChatGPT increases my productivity.
PEU1. My interaction with ChatGPT is clear and understandable.
PEU2. Interacting with ChatGPT does not require a lot of my mental effort.
PEU3. I find ChatGPT easy to use.
PEU4. I find it easy to get ChatGPT to do what I want it to do.
7.Value-in-use (Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
VU1: I get significant value from using ChatGPT.
VU2: The use of ChatGPT creates superior value for me.
VU3: The benefits I gain from using ChatGPT far outweigh the costs.
8.Trust(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
CT1: ChatGPT is accurate.
CT2: ChatGPT is reliable.
CT3: ChatGPT is safe.
ET1: I feel secure when using ChatGPT.
ET2: I feel comfortable when using ChatGPT.
ET3: I feel content when using ChatGPT.
9.Perceived task-technology fit(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
TTF1. The technologies functions of ChatGPT are sufficient for my needs (tasks).
TTF2. The technologies' functions of ChatGPT are appropriate in helping me to solve my needs (tasks).
TTF3. In general, the functions of ChatGPT meet my needs (tasks).
TTF4. In helping complete my tasks, the functions of ChatGPT are enough.
TTF5. In helping complete tasks, the functions of ChatGPT are appropriate.
10.Perceived Intelligence(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
PIT1. ChatGPT is competent in providing services.
PIT2. ChatGPT is knowledgeable during service interactions.
PIT3. ChatGPT exhibits responsibility during service interactions.
PIT4. ChatGPT has intelligent functions concerned with services.
PIT5. ChatGPT is sensible during service replies.
11.Perceived Anthropomorphism(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
PATM1. ChatGPT is natural; I do not feel fake about it.
PATM2. ChatGPT is more human-like.
PATM3. ChatGPT is conscious of their actions.
PATM4. ChatGPT feels lifelike and not artificial.
PATM5. ChatGPT is elegant and engaging.
12.Perceived Privacy Risk(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
PRSK1. In general, it would be risky to give personal, confidential, or sensitive information to ChatGPT.
PRSK2. There would be a high potential for privacy loss associated with giving personal, confidential, or sensitive information to ChatGPT.
PRSK3. Personal, confidential, or sensitive information could be inappropriately used by ChatGPT.
PRSK4. Providing ChatGPT with my personal, confidential, or sensitive information would involve many unexpected problems.
13.Perceived Privacy Concerns(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
PCon_1. I am concerned that the information I upload on ChatGPT could be misused.
PCon_2. I am concerned that others can find private (personal, confidential, or sensitive) information about me from ChatGPT.
PCon_3. I am concerned about providing personal, confidential, or sensitive information to ChatGPT, because of what others might do with it.
PCon_4. I am concerned about providing personal, confidential, or sensitive information to ChatGPT because it could be used in a way I did not foresee.
14.Privacy awareness(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
PA1. I am aware of privacy issues and practices in our society.
PA2. I focus on privacy and privacy infringement regarding news and developments.
PA3. I'm constantly learning about privacy issues and the solutions that businesses and governments are using to ensure our privacy.
15.Competence(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
COMP1. I find it very easy to use ChatGPT.
COMP2. I find it very convenient to use ChatGPT.
COMP3. I find it very efficient to use ChatGPT.
COMP4. I find it is very convenient to do several things when using ChatGPT.
16.Autonomy(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
AUT1. It is convenient for me to use the ChatGPT.
AUT2. I feel that ChatGPT is a necessity in my daily life.
AUT3. I feel there are some difficulties in using the ChatGPT.
AUT4. I feel that I am able to complete my tasks or reach my goals when using the ChatGPT.
AUT5. When I see others using ChatGPT, I feel that I am able to do so, too.
17.Hedonic value(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
HEV1. ChatGPT is ones that I enjoy.
HEV2. ChatGPT makes me want to use them.
HEV3. ChatGPT is ones that I feel relaxed about using.
HEV4. ChatGPT makes me feel good.
18.Utilitarian value(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
UTV1 Compared to the fee I need to pay, the use of ChatGPT offers a good value for the money .
UTV2 Compared to the effort I need to put in, the use of ChatGPT is beneficial to me.
UTV3 Compared to the time I need to spend, the use of ChatGPT is worthwhile to me.
UTV4 Overall, the use of ChatGPT delivers me good value.
19.Continued usage intention & Sustainability(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
CUI1. I intend to increase my use of ChatGPT in the future.
CUI2. I intend to continue my use of ChatGPT in the future.
CUI3. I will keep using ChatGPT as regularly as I do now.
SUI1. I intend to continue using ChatGPT rather than discontinue its use.
SUI2. I intend to continue using ChatGPT rather than other alternative means.
SUI3. If I could, I would like to sustain my use of ChatGPT.
20.Satisfaction(Obligatoire)
Very dissatisfied
Dissatisfied
Somewhat dissatisfied
Neither satisfied nor dissatisfied
Somewhat satisfied
Satisfied
Very satisfied
STS1. My experience of using ChatGPT was very satisfying.
STS2. My experience of using ChatGPT was very pleasing.
STS3. My experience of using ChatGPT was very contenting.
STS4. My experience of using ChatGPT was very delightful.
21.Affective commitment(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
ACM1. I feel like I'm a part of something on ChatGPT.
ACM2. I have a real emotional attachment to ChatGPT.
ACM3. I feel a strong sense of belonging on ChatGPT.
ACM4. I feel a strong connection to ChatGPT.
22.Calculative commitment(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
CCM1. It would be too costly for me to leave ChatGPT.
CCM2. To stop using ChatGPT would require considerable personal sacrifice.
CCM3. To stop using ChatGPT could result in unexpected hassles.
CCM4. I would lose a lot if I stop using ChatGPT.
23.Service reuse likelihood(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
SR1. There is a high likelihood for me to re-use ChatGPT.
SR2. I am very willing to re-use ChatGPT.
SR3. It is highly probable that I will consider using ChatGPT.
SR4. I am in favor of using ChatGPT again when I need something.
24.Word of mouth(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
WOM1. I will share positive word of mouth about ChatGPT.
WOM2. I will recommend ChatGPT to my friends.
WOM3. I will encourage my friends to use ChatGPT.
25.Perceived Behavioral Control(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
PBC1. I would be able to use ChatGPT.
PBC2. Using ChatGPT is entirely within my control.
PBC3. I have the resources, knowledge, and ability to use ChatGPT.
26.Attitude(Obligatoire)
Strongly disagree
Disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Agree
Strongly agree
ATT1. I like using ChatGPT for my tasks.
ATT2. I feel good about using ChatGPT for my tasks.
ATT3. Overall, my attitude towards using ChatGPT is favourable.
27.What is your age group?(Obligatoire)
28.What is the highest level of school you have completed or the highest degree you have received?(Obligatoire)
29.Which of the following categories best describes your employment status?(Obligatoire)
30.Apart from ChatGPT, which of the following generative AI platforms do you connect to at least once a week?(Obligatoire)
31.On a scale of 1 to 10 how addicting do you think ChatGPT is?(Obligatoire)
Progression actuelle,
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