ChatGPT: Adoption, Use, and Satisfaction

Dear participant,
We deeply appreciate your valuable time and effort in participating in this study. Your insights into the usage and satisfaction factors of ChatGPT, a conversational assistant developed by OpenAI, are crucial for enhancing our understanding of this innovative technology's users' needs and expectations.
The main objective of this study is to explore the underlying reasons that influence the use of ChatGPT and to understand the extent to which users are satisfied with their experience with this conversational assistant. By gathering your opinions and experiences, we hope to identify ChatGPT's strengths and areas for improvement.

Please note that all the information you provide in this questionnaire will be treated in the strictest confidence. Your participation is entirely voluntary, and you can choose not to answer specific questions or withdraw at any time without any consequences.

P.S: This survey contains credits to get free survey responses at SurveySwap.io and SurveyCircle.com.

Yours sincerely,

Contacts: Fombap King, fombapking@proton.me

Question Title

* 1. Which region in the world do you live?

Americas (North America, South America, Central America, Caribbean)

Asia Pacific (Central & South Asia, Northeastern Asia, Southeastern Asia, Australia and Oceania)

Europe (Northern Europe, Southern Europe, Eastern Europe, Western Europe)

Middle East/Africa (Middle East, Northern Africa, Southern Africa)

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* 2. To which gender identity do you most identify?

Male

Female

Transgender Male

Transgender Female

Not sure

Rather not say

Not listed

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* 3. How often do you use ChatGPT?

Multiple times a day

Daily

Every other day

Weekly

Monthly

Never

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* 4. Knowledge acquisition

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
KA1. ChatGPT facilitates the process of acquiring knowledge from the internet.	KA1. ChatGPT facilitates the process of acquiring knowledge from the internet. Strongly disagree	KA1. ChatGPT facilitates the process of acquiring knowledge from the internet. Disagree	KA1. ChatGPT facilitates the process of acquiring knowledge from the internet. Somewhat disagree	KA1. ChatGPT facilitates the process of acquiring knowledge from the internet. Neither agree nor disagree	KA1. ChatGPT facilitates the process of acquiring knowledge from the internet. Somewhat agree	KA1. ChatGPT facilitates the process of acquiring knowledge from the internet. Agree	KA1. ChatGPT facilitates the process of acquiring knowledge from the internet. Strongly agree
KA2. ChatGPT facilitates the process of acquiring knowledge through discussions/interactions.	KA2. ChatGPT facilitates the process of acquiring knowledge through discussions/interactions. Strongly disagree	KA2. ChatGPT facilitates the process of acquiring knowledge through discussions/interactions. Disagree	KA2. ChatGPT facilitates the process of acquiring knowledge through discussions/interactions. Somewhat disagree	KA2. ChatGPT facilitates the process of acquiring knowledge through discussions/interactions. Neither agree nor disagree	KA2. ChatGPT facilitates the process of acquiring knowledge through discussions/interactions. Somewhat agree	KA2. ChatGPT facilitates the process of acquiring knowledge through discussions/interactions. Agree	KA2. ChatGPT facilitates the process of acquiring knowledge through discussions/interactions. Strongly agree
KA3. ChatGPT allows me to generate new knowledge based on my existing knowledge.	KA3. ChatGPT allows me to generate new knowledge based on my existing knowledge. Strongly disagree	KA3. ChatGPT allows me to generate new knowledge based on my existing knowledge. Disagree	KA3. ChatGPT allows me to generate new knowledge based on my existing knowledge. Somewhat disagree	KA3. ChatGPT allows me to generate new knowledge based on my existing knowledge. Neither agree nor disagree	KA3. ChatGPT allows me to generate new knowledge based on my existing knowledge. Somewhat agree	KA3. ChatGPT allows me to generate new knowledge based on my existing knowledge. Agree	KA3. ChatGPT allows me to generate new knowledge based on my existing knowledge. Strongly agree
KA4. ChatGPT enables me to acquire knowledge through various resources.	KA4. ChatGPT enables me to acquire knowledge through various resources. Strongly disagree	KA4. ChatGPT enables me to acquire knowledge through various resources. Disagree	KA4. ChatGPT enables me to acquire knowledge through various resources. Somewhat disagree	KA4. ChatGPT enables me to acquire knowledge through various resources. Neither agree nor disagree	KA4. ChatGPT enables me to acquire knowledge through various resources. Somewhat agree	KA4. ChatGPT enables me to acquire knowledge through various resources. Agree	KA4. ChatGPT enables me to acquire knowledge through various resources. Strongly agree
KA5. ChatGPT assists me in acquiring the knowledge that suits my needs.	KA5. ChatGPT assists me in acquiring the knowledge that suits my needs. Strongly disagree	KA5. ChatGPT assists me in acquiring the knowledge that suits my needs. Disagree	KA5. ChatGPT assists me in acquiring the knowledge that suits my needs. Somewhat disagree	KA5. ChatGPT assists me in acquiring the knowledge that suits my needs. Neither agree nor disagree	KA5. ChatGPT assists me in acquiring the knowledge that suits my needs. Somewhat agree	KA5. ChatGPT assists me in acquiring the knowledge that suits my needs. Agree	KA5. ChatGPT assists me in acquiring the knowledge that suits my needs. Strongly agree

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* 5. Perceived informativeness & Information accuracy

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
PI1. ChatGPT provides complete information for my needs.	PI1. ChatGPT provides complete information for my needs. Strongly disagree	PI1. ChatGPT provides complete information for my needs. Disagree	PI1. ChatGPT provides complete information for my needs. Somewhat disagree	PI1. ChatGPT provides complete information for my needs. Neither agree nor disagree	PI1. ChatGPT provides complete information for my needs. Somewhat agree	PI1. ChatGPT provides complete information for my needs. Agree	PI1. ChatGPT provides complete information for my needs. Strongly agree
PI2. ChatGPT provides accurate information for my needs.	PI2. ChatGPT provides accurate information for my needs. Strongly disagree	PI2. ChatGPT provides accurate information for my needs. Disagree	PI2. ChatGPT provides accurate information for my needs. Somewhat disagree	PI2. ChatGPT provides accurate information for my needs. Neither agree nor disagree	PI2. ChatGPT provides accurate information for my needs. Somewhat agree	PI2. ChatGPT provides accurate information for my needs. Agree	PI2. ChatGPT provides accurate information for my needs. Strongly agree
PI3. ChatGPT provides timely information for my needs.	PI3. ChatGPT provides timely information for my needs. Strongly disagree	PI3. ChatGPT provides timely information for my needs. Disagree	PI3. ChatGPT provides timely information for my needs. Somewhat disagree	PI3. ChatGPT provides timely information for my needs. Neither agree nor disagree	PI3. ChatGPT provides timely information for my needs. Somewhat agree	PI3. ChatGPT provides timely information for my needs. Agree	PI3. ChatGPT provides timely information for my needs. Strongly agree
PI4. ChatGPT provides a lot of information for my needs.	PI4. ChatGPT provides a lot of information for my needs. Strongly disagree	PI4. ChatGPT provides a lot of information for my needs. Disagree	PI4. ChatGPT provides a lot of information for my needs. Somewhat disagree	PI4. ChatGPT provides a lot of information for my needs. Neither agree nor disagree	PI4. ChatGPT provides a lot of information for my needs. Somewhat agree	PI4. ChatGPT provides a lot of information for my needs. Agree	PI4. ChatGPT provides a lot of information for my needs. Strongly agree
IAC1. The information I obtain from ChatGPT is correct.	IAC1. The information I obtain from ChatGPT is correct. Strongly disagree	IAC1. The information I obtain from ChatGPT is correct. Disagree	IAC1. The information I obtain from ChatGPT is correct. Somewhat disagree	IAC1. The information I obtain from ChatGPT is correct. Neither agree nor disagree	IAC1. The information I obtain from ChatGPT is correct. Somewhat agree	IAC1. The information I obtain from ChatGPT is correct. Agree	IAC1. The information I obtain from ChatGPT is correct. Strongly agree
IAC2. The information I obtain from ChatGPT is accurate.	IAC2. The information I obtain from ChatGPT is accurate. Strongly disagree	IAC2. The information I obtain from ChatGPT is accurate. Disagree	IAC2. The information I obtain from ChatGPT is accurate. Somewhat disagree	IAC2. The information I obtain from ChatGPT is accurate. Neither agree nor disagree	IAC2. The information I obtain from ChatGPT is accurate. Somewhat agree	IAC2. The information I obtain from ChatGPT is accurate. Agree	IAC2. The information I obtain from ChatGPT is accurate. Strongly agree
IAC3. The information I obtain from ChatGPT is reliable.	IAC3. The information I obtain from ChatGPT is reliable. Strongly disagree	IAC3. The information I obtain from ChatGPT is reliable. Disagree	IAC3. The information I obtain from ChatGPT is reliable. Somewhat disagree	IAC3. The information I obtain from ChatGPT is reliable. Neither agree nor disagree	IAC3. The information I obtain from ChatGPT is reliable. Somewhat agree	IAC3. The information I obtain from ChatGPT is reliable. Agree	IAC3. The information I obtain from ChatGPT is reliable. Strongly agree

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* 6. Perceived Usefulness & Perceived Ease of Use

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
PU1. Using ChatGPT helps me accomplish things more quickly.	PU1. Using ChatGPT helps me accomplish things more quickly. Strongly disagree	PU1. Using ChatGPT helps me accomplish things more quickly. Disagree	PU1. Using ChatGPT helps me accomplish things more quickly. Somewhat disagree	PU1. Using ChatGPT helps me accomplish things more quickly. Neither agree nor disagree	PU1. Using ChatGPT helps me accomplish things more quickly. Somewhat agree	PU1. Using ChatGPT helps me accomplish things more quickly. Agree	PU1. Using ChatGPT helps me accomplish things more quickly. Strongly agree
PU2. Using ChatGPT helps me perform many things more conveniently.	PU2. Using ChatGPT helps me perform many things more conveniently. Strongly disagree	PU2. Using ChatGPT helps me perform many things more conveniently. Disagree	PU2. Using ChatGPT helps me perform many things more conveniently. Somewhat disagree	PU2. Using ChatGPT helps me perform many things more conveniently. Neither agree nor disagree	PU2. Using ChatGPT helps me perform many things more conveniently. Somewhat agree	PU2. Using ChatGPT helps me perform many things more conveniently. Agree	PU2. Using ChatGPT helps me perform many things more conveniently. Strongly agree
PU3. Using ChatGPT increases my productivity.	PU3. Using ChatGPT increases my productivity. Strongly disagree	PU3. Using ChatGPT increases my productivity. Disagree	PU3. Using ChatGPT increases my productivity. Somewhat disagree	PU3. Using ChatGPT increases my productivity. Neither agree nor disagree	PU3. Using ChatGPT increases my productivity. Somewhat agree	PU3. Using ChatGPT increases my productivity. Agree	PU3. Using ChatGPT increases my productivity. Strongly agree
PEU1. My interaction with ChatGPT is clear and understandable.	PEU1. My interaction with ChatGPT is clear and understandable. Strongly disagree	PEU1. My interaction with ChatGPT is clear and understandable. Disagree	PEU1. My interaction with ChatGPT is clear and understandable. Somewhat disagree	PEU1. My interaction with ChatGPT is clear and understandable. Neither agree nor disagree	PEU1. My interaction with ChatGPT is clear and understandable. Somewhat agree	PEU1. My interaction with ChatGPT is clear and understandable. Agree	PEU1. My interaction with ChatGPT is clear and understandable. Strongly agree
PEU2. Interacting with ChatGPT does not require a lot of my mental effort.	PEU2. Interacting with ChatGPT does not require a lot of my mental effort. Strongly disagree	PEU2. Interacting with ChatGPT does not require a lot of my mental effort. Disagree	PEU2. Interacting with ChatGPT does not require a lot of my mental effort. Somewhat disagree	PEU2. Interacting with ChatGPT does not require a lot of my mental effort. Neither agree nor disagree	PEU2. Interacting with ChatGPT does not require a lot of my mental effort. Somewhat agree	PEU2. Interacting with ChatGPT does not require a lot of my mental effort. Agree	PEU2. Interacting with ChatGPT does not require a lot of my mental effort. Strongly agree
PEU3. I find ChatGPT easy to use.	PEU3. I find ChatGPT easy to use. Strongly disagree	PEU3. I find ChatGPT easy to use. Disagree	PEU3. I find ChatGPT easy to use. Somewhat disagree	PEU3. I find ChatGPT easy to use. Neither agree nor disagree	PEU3. I find ChatGPT easy to use. Somewhat agree	PEU3. I find ChatGPT easy to use. Agree	PEU3. I find ChatGPT easy to use. Strongly agree
PEU4. I find it easy to get ChatGPT to do what I want it to do.	PEU4. I find it easy to get ChatGPT to do what I want it to do. Strongly disagree	PEU4. I find it easy to get ChatGPT to do what I want it to do. Disagree	PEU4. I find it easy to get ChatGPT to do what I want it to do. Somewhat disagree	PEU4. I find it easy to get ChatGPT to do what I want it to do. Neither agree nor disagree	PEU4. I find it easy to get ChatGPT to do what I want it to do. Somewhat agree	PEU4. I find it easy to get ChatGPT to do what I want it to do. Agree	PEU4. I find it easy to get ChatGPT to do what I want it to do. Strongly agree

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* 7. Value-in-use

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
VU1: I get significant value from using ChatGPT.	VU1: I get significant value from using ChatGPT. Strongly disagree	VU1: I get significant value from using ChatGPT. Disagree	VU1: I get significant value from using ChatGPT. Somewhat disagree	VU1: I get significant value from using ChatGPT. Neither agree nor disagree	VU1: I get significant value from using ChatGPT. Somewhat agree	VU1: I get significant value from using ChatGPT. Agree	VU1: I get significant value from using ChatGPT. Strongly agree
VU2: The use of ChatGPT creates superior value for me.	VU2: The use of ChatGPT creates superior value for me. Strongly disagree	VU2: The use of ChatGPT creates superior value for me. Disagree	VU2: The use of ChatGPT creates superior value for me. Somewhat disagree	VU2: The use of ChatGPT creates superior value for me. Neither agree nor disagree	VU2: The use of ChatGPT creates superior value for me. Somewhat agree	VU2: The use of ChatGPT creates superior value for me. Agree	VU2: The use of ChatGPT creates superior value for me. Strongly agree
VU3: The benefits I gain from using ChatGPT far outweigh the costs.	VU3: The benefits I gain from using ChatGPT far outweigh the costs. Strongly disagree	VU3: The benefits I gain from using ChatGPT far outweigh the costs. Disagree	VU3: The benefits I gain from using ChatGPT far outweigh the costs. Somewhat disagree	VU3: The benefits I gain from using ChatGPT far outweigh the costs. Neither agree nor disagree	VU3: The benefits I gain from using ChatGPT far outweigh the costs. Somewhat agree	VU3: The benefits I gain from using ChatGPT far outweigh the costs. Agree	VU3: The benefits I gain from using ChatGPT far outweigh the costs. Strongly agree

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* 8. Trust

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
CT1: ChatGPT is accurate.	CT1: ChatGPT is accurate. Strongly disagree	CT1: ChatGPT is accurate. Disagree	CT1: ChatGPT is accurate. Somewhat disagree	CT1: ChatGPT is accurate. Neither agree nor disagree	CT1: ChatGPT is accurate. Somewhat agree	CT1: ChatGPT is accurate. Agree	CT1: ChatGPT is accurate. Strongly agree
CT2: ChatGPT is reliable.	CT2: ChatGPT is reliable. Strongly disagree	CT2: ChatGPT is reliable. Disagree	CT2: ChatGPT is reliable. Somewhat disagree	CT2: ChatGPT is reliable. Neither agree nor disagree	CT2: ChatGPT is reliable. Somewhat agree	CT2: ChatGPT is reliable. Agree	CT2: ChatGPT is reliable. Strongly agree
CT3: ChatGPT is safe.	CT3: ChatGPT is safe. Strongly disagree	CT3: ChatGPT is safe. Disagree	CT3: ChatGPT is safe. Somewhat disagree	CT3: ChatGPT is safe. Neither agree nor disagree	CT3: ChatGPT is safe. Somewhat agree	CT3: ChatGPT is safe. Agree	CT3: ChatGPT is safe. Strongly agree
ET1: I feel secure when using ChatGPT.	ET1: I feel secure when using ChatGPT. Strongly disagree	ET1: I feel secure when using ChatGPT. Disagree	ET1: I feel secure when using ChatGPT. Somewhat disagree	ET1: I feel secure when using ChatGPT. Neither agree nor disagree	ET1: I feel secure when using ChatGPT. Somewhat agree	ET1: I feel secure when using ChatGPT. Agree	ET1: I feel secure when using ChatGPT. Strongly agree
ET2: I feel comfortable when using ChatGPT.	ET2: I feel comfortable when using ChatGPT. Strongly disagree	ET2: I feel comfortable when using ChatGPT. Disagree	ET2: I feel comfortable when using ChatGPT. Somewhat disagree	ET2: I feel comfortable when using ChatGPT. Neither agree nor disagree	ET2: I feel comfortable when using ChatGPT. Somewhat agree	ET2: I feel comfortable when using ChatGPT. Agree	ET2: I feel comfortable when using ChatGPT. Strongly agree
ET3: I feel content when using ChatGPT.	ET3: I feel content when using ChatGPT. Strongly disagree	ET3: I feel content when using ChatGPT. Disagree	ET3: I feel content when using ChatGPT. Somewhat disagree	ET3: I feel content when using ChatGPT. Neither agree nor disagree	ET3: I feel content when using ChatGPT. Somewhat agree	ET3: I feel content when using ChatGPT. Agree	ET3: I feel content when using ChatGPT. Strongly agree

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* 9. Perceived task-technology fit

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
TTF1. The technologies functions of ChatGPT are sufficient for my needs (tasks).	TTF1. The technologies functions of ChatGPT are sufficient for my needs (tasks). Strongly disagree	TTF1. The technologies functions of ChatGPT are sufficient for my needs (tasks). Disagree	TTF1. The technologies functions of ChatGPT are sufficient for my needs (tasks). Somewhat disagree	TTF1. The technologies functions of ChatGPT are sufficient for my needs (tasks). Neither agree nor disagree	TTF1. The technologies functions of ChatGPT are sufficient for my needs (tasks). Somewhat agree	TTF1. The technologies functions of ChatGPT are sufficient for my needs (tasks). Agree	TTF1. The technologies functions of ChatGPT are sufficient for my needs (tasks). Strongly agree
TTF2. The technologies' functions of ChatGPT are appropriate in helping me to solve my needs (tasks).	TTF2. The technologies' functions of ChatGPT are appropriate in helping me to solve my needs (tasks). Strongly disagree	TTF2. The technologies' functions of ChatGPT are appropriate in helping me to solve my needs (tasks). Disagree	TTF2. The technologies' functions of ChatGPT are appropriate in helping me to solve my needs (tasks). Somewhat disagree	TTF2. The technologies' functions of ChatGPT are appropriate in helping me to solve my needs (tasks). Neither agree nor disagree	TTF2. The technologies' functions of ChatGPT are appropriate in helping me to solve my needs (tasks). Somewhat agree	TTF2. The technologies' functions of ChatGPT are appropriate in helping me to solve my needs (tasks). Agree	TTF2. The technologies' functions of ChatGPT are appropriate in helping me to solve my needs (tasks). Strongly agree
TTF3. In general, the functions of ChatGPT meet my needs (tasks).	TTF3. In general, the functions of ChatGPT meet my needs (tasks). Strongly disagree	TTF3. In general, the functions of ChatGPT meet my needs (tasks). Disagree	TTF3. In general, the functions of ChatGPT meet my needs (tasks). Somewhat disagree	TTF3. In general, the functions of ChatGPT meet my needs (tasks). Neither agree nor disagree	TTF3. In general, the functions of ChatGPT meet my needs (tasks). Somewhat agree	TTF3. In general, the functions of ChatGPT meet my needs (tasks). Agree	TTF3. In general, the functions of ChatGPT meet my needs (tasks). Strongly agree
TTF4. In helping complete my tasks, the functions of ChatGPT are enough.	TTF4. In helping complete my tasks, the functions of ChatGPT are enough. Strongly disagree	TTF4. In helping complete my tasks, the functions of ChatGPT are enough. Disagree	TTF4. In helping complete my tasks, the functions of ChatGPT are enough. Somewhat disagree	TTF4. In helping complete my tasks, the functions of ChatGPT are enough. Neither agree nor disagree	TTF4. In helping complete my tasks, the functions of ChatGPT are enough. Somewhat agree	TTF4. In helping complete my tasks, the functions of ChatGPT are enough. Agree	TTF4. In helping complete my tasks, the functions of ChatGPT are enough. Strongly agree
TTF5. In helping complete tasks, the functions of ChatGPT are appropriate.	TTF5. In helping complete tasks, the functions of ChatGPT are appropriate. Strongly disagree	TTF5. In helping complete tasks, the functions of ChatGPT are appropriate. Disagree	TTF5. In helping complete tasks, the functions of ChatGPT are appropriate. Somewhat disagree	TTF5. In helping complete tasks, the functions of ChatGPT are appropriate. Neither agree nor disagree	TTF5. In helping complete tasks, the functions of ChatGPT are appropriate. Somewhat agree	TTF5. In helping complete tasks, the functions of ChatGPT are appropriate. Agree	TTF5. In helping complete tasks, the functions of ChatGPT are appropriate. Strongly agree

Question Title

* 10. Perceived Intelligence

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
PIT1. ChatGPT is competent in providing services.	PIT1. ChatGPT is competent in providing services. Strongly disagree	PIT1. ChatGPT is competent in providing services. Disagree	PIT1. ChatGPT is competent in providing services. Somewhat disagree	PIT1. ChatGPT is competent in providing services. Neither agree nor disagree	PIT1. ChatGPT is competent in providing services. Somewhat agree	PIT1. ChatGPT is competent in providing services. Agree	PIT1. ChatGPT is competent in providing services. Strongly agree
PIT2. ChatGPT is knowledgeable during service interactions.	PIT2. ChatGPT is knowledgeable during service interactions. Strongly disagree	PIT2. ChatGPT is knowledgeable during service interactions. Disagree	PIT2. ChatGPT is knowledgeable during service interactions. Somewhat disagree	PIT2. ChatGPT is knowledgeable during service interactions. Neither agree nor disagree	PIT2. ChatGPT is knowledgeable during service interactions. Somewhat agree	PIT2. ChatGPT is knowledgeable during service interactions. Agree	PIT2. ChatGPT is knowledgeable during service interactions. Strongly agree
PIT3. ChatGPT exhibits responsibility during service interactions.	PIT3. ChatGPT exhibits responsibility during service interactions. Strongly disagree	PIT3. ChatGPT exhibits responsibility during service interactions. Disagree	PIT3. ChatGPT exhibits responsibility during service interactions. Somewhat disagree	PIT3. ChatGPT exhibits responsibility during service interactions. Neither agree nor disagree	PIT3. ChatGPT exhibits responsibility during service interactions. Somewhat agree	PIT3. ChatGPT exhibits responsibility during service interactions. Agree	PIT3. ChatGPT exhibits responsibility during service interactions. Strongly agree
PIT4. ChatGPT has intelligent functions concerned with services.	PIT4. ChatGPT has intelligent functions concerned with services. Strongly disagree	PIT4. ChatGPT has intelligent functions concerned with services. Disagree	PIT4. ChatGPT has intelligent functions concerned with services. Somewhat disagree	PIT4. ChatGPT has intelligent functions concerned with services. Neither agree nor disagree	PIT4. ChatGPT has intelligent functions concerned with services. Somewhat agree	PIT4. ChatGPT has intelligent functions concerned with services. Agree	PIT4. ChatGPT has intelligent functions concerned with services. Strongly agree
PIT5. ChatGPT is sensible during service replies.	PIT5. ChatGPT is sensible during service replies. Strongly disagree	PIT5. ChatGPT is sensible during service replies. Disagree	PIT5. ChatGPT is sensible during service replies. Somewhat disagree	PIT5. ChatGPT is sensible during service replies. Neither agree nor disagree	PIT5. ChatGPT is sensible during service replies. Somewhat agree	PIT5. ChatGPT is sensible during service replies. Agree	PIT5. ChatGPT is sensible during service replies. Strongly agree

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* 11. Perceived Anthropomorphism

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
PATM1. ChatGPT is natural; I do not feel fake about it.	PATM1. ChatGPT is natural; I do not feel fake about it. Strongly disagree	PATM1. ChatGPT is natural; I do not feel fake about it. Disagree	PATM1. ChatGPT is natural; I do not feel fake about it. Somewhat disagree	PATM1. ChatGPT is natural; I do not feel fake about it. Neither agree nor disagree	PATM1. ChatGPT is natural; I do not feel fake about it. Somewhat agree	PATM1. ChatGPT is natural; I do not feel fake about it. Agree	PATM1. ChatGPT is natural; I do not feel fake about it. Strongly agree
PATM2. ChatGPT is more human-like.	PATM2. ChatGPT is more human-like. Strongly disagree	PATM2. ChatGPT is more human-like. Disagree	PATM2. ChatGPT is more human-like. Somewhat disagree	PATM2. ChatGPT is more human-like. Neither agree nor disagree	PATM2. ChatGPT is more human-like. Somewhat agree	PATM2. ChatGPT is more human-like. Agree	PATM2. ChatGPT is more human-like. Strongly agree
PATM3. ChatGPT is conscious of their actions.	PATM3. ChatGPT is conscious of their actions. Strongly disagree	PATM3. ChatGPT is conscious of their actions. Disagree	PATM3. ChatGPT is conscious of their actions. Somewhat disagree	PATM3. ChatGPT is conscious of their actions. Neither agree nor disagree	PATM3. ChatGPT is conscious of their actions. Somewhat agree	PATM3. ChatGPT is conscious of their actions. Agree	PATM3. ChatGPT is conscious of their actions. Strongly agree
PATM4. ChatGPT feels lifelike and not artificial.	PATM4. ChatGPT feels lifelike and not artificial. Strongly disagree	PATM4. ChatGPT feels lifelike and not artificial. Disagree	PATM4. ChatGPT feels lifelike and not artificial. Somewhat disagree	PATM4. ChatGPT feels lifelike and not artificial. Neither agree nor disagree	PATM4. ChatGPT feels lifelike and not artificial. Somewhat agree	PATM4. ChatGPT feels lifelike and not artificial. Agree	PATM4. ChatGPT feels lifelike and not artificial. Strongly agree
PATM5. ChatGPT is elegant and engaging.	PATM5. ChatGPT is elegant and engaging. Strongly disagree	PATM5. ChatGPT is elegant and engaging. Disagree	PATM5. ChatGPT is elegant and engaging. Somewhat disagree	PATM5. ChatGPT is elegant and engaging. Neither agree nor disagree	PATM5. ChatGPT is elegant and engaging. Somewhat agree	PATM5. ChatGPT is elegant and engaging. Agree	PATM5. ChatGPT is elegant and engaging. Strongly agree

Question Title

* 12. Perceived Privacy Risk

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
PRSK1. In general, it would be risky to give personal, confidential, or sensitive information to ChatGPT.	PRSK1. In general, it would be risky to give personal, confidential, or sensitive information to ChatGPT. Strongly disagree	PRSK1. In general, it would be risky to give personal, confidential, or sensitive information to ChatGPT. Disagree	PRSK1. In general, it would be risky to give personal, confidential, or sensitive information to ChatGPT. Somewhat disagree	PRSK1. In general, it would be risky to give personal, confidential, or sensitive information to ChatGPT. Neither agree nor disagree	PRSK1. In general, it would be risky to give personal, confidential, or sensitive information to ChatGPT. Somewhat agree	PRSK1. In general, it would be risky to give personal, confidential, or sensitive information to ChatGPT. Agree	PRSK1. In general, it would be risky to give personal, confidential, or sensitive information to ChatGPT. Strongly agree
PRSK2. There would be a high potential for privacy loss associated with giving personal, confidential, or sensitive information to ChatGPT.	PRSK2. There would be a high potential for privacy loss associated with giving personal, confidential, or sensitive information to ChatGPT. Strongly disagree	PRSK2. There would be a high potential for privacy loss associated with giving personal, confidential, or sensitive information to ChatGPT. Disagree	PRSK2. There would be a high potential for privacy loss associated with giving personal, confidential, or sensitive information to ChatGPT. Somewhat disagree	PRSK2. There would be a high potential for privacy loss associated with giving personal, confidential, or sensitive information to ChatGPT. Neither agree nor disagree	PRSK2. There would be a high potential for privacy loss associated with giving personal, confidential, or sensitive information to ChatGPT. Somewhat agree	PRSK2. There would be a high potential for privacy loss associated with giving personal, confidential, or sensitive information to ChatGPT. Agree	PRSK2. There would be a high potential for privacy loss associated with giving personal, confidential, or sensitive information to ChatGPT. Strongly agree
PRSK3. Personal, confidential, or sensitive information could be inappropriately used by ChatGPT.	PRSK3. Personal, confidential, or sensitive information could be inappropriately used by ChatGPT. Strongly disagree	PRSK3. Personal, confidential, or sensitive information could be inappropriately used by ChatGPT. Disagree	PRSK3. Personal, confidential, or sensitive information could be inappropriately used by ChatGPT. Somewhat disagree	PRSK3. Personal, confidential, or sensitive information could be inappropriately used by ChatGPT. Neither agree nor disagree	PRSK3. Personal, confidential, or sensitive information could be inappropriately used by ChatGPT. Somewhat agree	PRSK3. Personal, confidential, or sensitive information could be inappropriately used by ChatGPT. Agree	PRSK3. Personal, confidential, or sensitive information could be inappropriately used by ChatGPT. Strongly agree
PRSK4. Providing ChatGPT with my personal, confidential, or sensitive information would involve many unexpected problems.	PRSK4. Providing ChatGPT with my personal, confidential, or sensitive information would involve many unexpected problems. Strongly disagree	PRSK4. Providing ChatGPT with my personal, confidential, or sensitive information would involve many unexpected problems. Disagree	PRSK4. Providing ChatGPT with my personal, confidential, or sensitive information would involve many unexpected problems. Somewhat disagree	PRSK4. Providing ChatGPT with my personal, confidential, or sensitive information would involve many unexpected problems. Neither agree nor disagree	PRSK4. Providing ChatGPT with my personal, confidential, or sensitive information would involve many unexpected problems. Somewhat agree	PRSK4. Providing ChatGPT with my personal, confidential, or sensitive information would involve many unexpected problems. Agree	PRSK4. Providing ChatGPT with my personal, confidential, or sensitive information would involve many unexpected problems. Strongly agree

Question Title

* 13. Perceived Privacy Concerns

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
PCon_1. I am concerned that the information I upload on ChatGPT could be misused.	PCon_1. I am concerned that the information I upload on ChatGPT could be misused. Strongly disagree	PCon_1. I am concerned that the information I upload on ChatGPT could be misused. Disagree	PCon_1. I am concerned that the information I upload on ChatGPT could be misused. Somewhat disagree	PCon_1. I am concerned that the information I upload on ChatGPT could be misused. Neither agree nor disagree	PCon_1. I am concerned that the information I upload on ChatGPT could be misused. Somewhat agree	PCon_1. I am concerned that the information I upload on ChatGPT could be misused. Agree	PCon_1. I am concerned that the information I upload on ChatGPT could be misused. Strongly agree
PCon_2. I am concerned that others can find private (personal, confidential, or sensitive) information about me from ChatGPT.	PCon_2. I am concerned that others can find private (personal, confidential, or sensitive) information about me from ChatGPT. Strongly disagree	PCon_2. I am concerned that others can find private (personal, confidential, or sensitive) information about me from ChatGPT. Disagree	PCon_2. I am concerned that others can find private (personal, confidential, or sensitive) information about me from ChatGPT. Somewhat disagree	PCon_2. I am concerned that others can find private (personal, confidential, or sensitive) information about me from ChatGPT. Neither agree nor disagree	PCon_2. I am concerned that others can find private (personal, confidential, or sensitive) information about me from ChatGPT. Somewhat agree	PCon_2. I am concerned that others can find private (personal, confidential, or sensitive) information about me from ChatGPT. Agree	PCon_2. I am concerned that others can find private (personal, confidential, or sensitive) information about me from ChatGPT. Strongly agree
PCon_3. I am concerned about providing personal, confidential, or sensitive information to ChatGPT, because of what others might do with it.	PCon_3. I am concerned about providing personal, confidential, or sensitive information to ChatGPT, because of what others might do with it. Strongly disagree	PCon_3. I am concerned about providing personal, confidential, or sensitive information to ChatGPT, because of what others might do with it. Disagree	PCon_3. I am concerned about providing personal, confidential, or sensitive information to ChatGPT, because of what others might do with it. Somewhat disagree	PCon_3. I am concerned about providing personal, confidential, or sensitive information to ChatGPT, because of what others might do with it. Neither agree nor disagree	PCon_3. I am concerned about providing personal, confidential, or sensitive information to ChatGPT, because of what others might do with it. Somewhat agree	PCon_3. I am concerned about providing personal, confidential, or sensitive information to ChatGPT, because of what others might do with it. Agree	PCon_3. I am concerned about providing personal, confidential, or sensitive information to ChatGPT, because of what others might do with it. Strongly agree
PCon_4. I am concerned about providing personal, confidential, or sensitive information to ChatGPT because it could be used in a way I did not foresee.	PCon_4. I am concerned about providing personal, confidential, or sensitive information to ChatGPT because it could be used in a way I did not foresee. Strongly disagree	PCon_4. I am concerned about providing personal, confidential, or sensitive information to ChatGPT because it could be used in a way I did not foresee. Disagree	PCon_4. I am concerned about providing personal, confidential, or sensitive information to ChatGPT because it could be used in a way I did not foresee. Somewhat disagree	PCon_4. I am concerned about providing personal, confidential, or sensitive information to ChatGPT because it could be used in a way I did not foresee. Neither agree nor disagree	PCon_4. I am concerned about providing personal, confidential, or sensitive information to ChatGPT because it could be used in a way I did not foresee. Somewhat agree	PCon_4. I am concerned about providing personal, confidential, or sensitive information to ChatGPT because it could be used in a way I did not foresee. Agree	PCon_4. I am concerned about providing personal, confidential, or sensitive information to ChatGPT because it could be used in a way I did not foresee. Strongly agree

Question Title

* 14. Privacy awareness

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
PA1. I am aware of privacy issues and practices in our society.	PA1. I am aware of privacy issues and practices in our society. Strongly disagree	PA1. I am aware of privacy issues and practices in our society. Disagree	PA1. I am aware of privacy issues and practices in our society. Somewhat disagree	PA1. I am aware of privacy issues and practices in our society. Neither agree nor disagree	PA1. I am aware of privacy issues and practices in our society. Somewhat agree	PA1. I am aware of privacy issues and practices in our society. Agree	PA1. I am aware of privacy issues and practices in our society. Strongly agree
PA2. I focus on privacy and privacy infringement regarding news and developments.	PA2. I focus on privacy and privacy infringement regarding news and developments. Strongly disagree	PA2. I focus on privacy and privacy infringement regarding news and developments. Disagree	PA2. I focus on privacy and privacy infringement regarding news and developments. Somewhat disagree	PA2. I focus on privacy and privacy infringement regarding news and developments. Neither agree nor disagree	PA2. I focus on privacy and privacy infringement regarding news and developments. Somewhat agree	PA2. I focus on privacy and privacy infringement regarding news and developments. Agree	PA2. I focus on privacy and privacy infringement regarding news and developments. Strongly agree
PA3. I'm constantly learning about privacy issues and the solutions that businesses and governments are using to ensure our privacy.	PA3. I'm constantly learning about privacy issues and the solutions that businesses and governments are using to ensure our privacy. Strongly disagree	PA3. I'm constantly learning about privacy issues and the solutions that businesses and governments are using to ensure our privacy. Disagree	PA3. I'm constantly learning about privacy issues and the solutions that businesses and governments are using to ensure our privacy. Somewhat disagree	PA3. I'm constantly learning about privacy issues and the solutions that businesses and governments are using to ensure our privacy. Neither agree nor disagree	PA3. I'm constantly learning about privacy issues and the solutions that businesses and governments are using to ensure our privacy. Somewhat agree	PA3. I'm constantly learning about privacy issues and the solutions that businesses and governments are using to ensure our privacy. Agree	PA3. I'm constantly learning about privacy issues and the solutions that businesses and governments are using to ensure our privacy. Strongly agree

Question Title

* 15. Competence

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
COMP1. I find it very easy to use ChatGPT.	COMP1. I find it very easy to use ChatGPT. Strongly disagree	COMP1. I find it very easy to use ChatGPT. Disagree	COMP1. I find it very easy to use ChatGPT. Somewhat disagree	COMP1. I find it very easy to use ChatGPT. Neither agree nor disagree	COMP1. I find it very easy to use ChatGPT. Somewhat agree	COMP1. I find it very easy to use ChatGPT. Agree	COMP1. I find it very easy to use ChatGPT. Strongly agree
COMP2. I find it very convenient to use ChatGPT.	COMP2. I find it very convenient to use ChatGPT. Strongly disagree	COMP2. I find it very convenient to use ChatGPT. Disagree	COMP2. I find it very convenient to use ChatGPT. Somewhat disagree	COMP2. I find it very convenient to use ChatGPT. Neither agree nor disagree	COMP2. I find it very convenient to use ChatGPT. Somewhat agree	COMP2. I find it very convenient to use ChatGPT. Agree	COMP2. I find it very convenient to use ChatGPT. Strongly agree
COMP3. I find it very efficient to use ChatGPT.	COMP3. I find it very efficient to use ChatGPT. Strongly disagree	COMP3. I find it very efficient to use ChatGPT. Disagree	COMP3. I find it very efficient to use ChatGPT. Somewhat disagree	COMP3. I find it very efficient to use ChatGPT. Neither agree nor disagree	COMP3. I find it very efficient to use ChatGPT. Somewhat agree	COMP3. I find it very efficient to use ChatGPT. Agree	COMP3. I find it very efficient to use ChatGPT. Strongly agree
COMP4. I find it is very convenient to do several things when using ChatGPT.	COMP4. I find it is very convenient to do several things when using ChatGPT. Strongly disagree	COMP4. I find it is very convenient to do several things when using ChatGPT. Disagree	COMP4. I find it is very convenient to do several things when using ChatGPT. Somewhat disagree	COMP4. I find it is very convenient to do several things when using ChatGPT. Neither agree nor disagree	COMP4. I find it is very convenient to do several things when using ChatGPT. Somewhat agree	COMP4. I find it is very convenient to do several things when using ChatGPT. Agree	COMP4. I find it is very convenient to do several things when using ChatGPT. Strongly agree

Question Title

* 16. Autonomy

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
AUT1. It is convenient for me to use the ChatGPT.	AUT1. It is convenient for me to use the ChatGPT. Strongly disagree	AUT1. It is convenient for me to use the ChatGPT. Disagree	AUT1. It is convenient for me to use the ChatGPT. Somewhat disagree	AUT1. It is convenient for me to use the ChatGPT. Neither agree nor disagree	AUT1. It is convenient for me to use the ChatGPT. Somewhat agree	AUT1. It is convenient for me to use the ChatGPT. Agree	AUT1. It is convenient for me to use the ChatGPT. Strongly agree
AUT2. I feel that ChatGPT is a necessity in my daily life.	AUT2. I feel that ChatGPT is a necessity in my daily life. Strongly disagree	AUT2. I feel that ChatGPT is a necessity in my daily life. Disagree	AUT2. I feel that ChatGPT is a necessity in my daily life. Somewhat disagree	AUT2. I feel that ChatGPT is a necessity in my daily life. Neither agree nor disagree	AUT2. I feel that ChatGPT is a necessity in my daily life. Somewhat agree	AUT2. I feel that ChatGPT is a necessity in my daily life. Agree	AUT2. I feel that ChatGPT is a necessity in my daily life. Strongly agree
AUT3. I feel there are some difficulties in using the ChatGPT.	AUT3. I feel there are some difficulties in using the ChatGPT. Strongly disagree	AUT3. I feel there are some difficulties in using the ChatGPT. Disagree	AUT3. I feel there are some difficulties in using the ChatGPT. Somewhat disagree	AUT3. I feel there are some difficulties in using the ChatGPT. Neither agree nor disagree	AUT3. I feel there are some difficulties in using the ChatGPT. Somewhat agree	AUT3. I feel there are some difficulties in using the ChatGPT. Agree	AUT3. I feel there are some difficulties in using the ChatGPT. Strongly agree
AUT4. I feel that I am able to complete my tasks or reach my goals when using the ChatGPT.	AUT4. I feel that I am able to complete my tasks or reach my goals when using the ChatGPT. Strongly disagree	AUT4. I feel that I am able to complete my tasks or reach my goals when using the ChatGPT. Disagree	AUT4. I feel that I am able to complete my tasks or reach my goals when using the ChatGPT. Somewhat disagree	AUT4. I feel that I am able to complete my tasks or reach my goals when using the ChatGPT. Neither agree nor disagree	AUT4. I feel that I am able to complete my tasks or reach my goals when using the ChatGPT. Somewhat agree	AUT4. I feel that I am able to complete my tasks or reach my goals when using the ChatGPT. Agree	AUT4. I feel that I am able to complete my tasks or reach my goals when using the ChatGPT. Strongly agree
AUT5. When I see others using ChatGPT, I feel that I am able to do so, too.	AUT5. When I see others using ChatGPT, I feel that I am able to do so, too. Strongly disagree	AUT5. When I see others using ChatGPT, I feel that I am able to do so, too. Disagree	AUT5. When I see others using ChatGPT, I feel that I am able to do so, too. Somewhat disagree	AUT5. When I see others using ChatGPT, I feel that I am able to do so, too. Neither agree nor disagree	AUT5. When I see others using ChatGPT, I feel that I am able to do so, too. Somewhat agree	AUT5. When I see others using ChatGPT, I feel that I am able to do so, too. Agree	AUT5. When I see others using ChatGPT, I feel that I am able to do so, too. Strongly agree

Question Title

* 17. Hedonic value

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
HEV1. ChatGPT is ones that I enjoy.	HEV1. ChatGPT is ones that I enjoy. Strongly disagree	HEV1. ChatGPT is ones that I enjoy. Disagree	HEV1. ChatGPT is ones that I enjoy. Somewhat disagree	HEV1. ChatGPT is ones that I enjoy. Neither agree nor disagree	HEV1. ChatGPT is ones that I enjoy. Somewhat agree	HEV1. ChatGPT is ones that I enjoy. Agree	HEV1. ChatGPT is ones that I enjoy. Strongly agree
HEV2. ChatGPT makes me want to use them.	HEV2. ChatGPT makes me want to use them. Strongly disagree	HEV2. ChatGPT makes me want to use them. Disagree	HEV2. ChatGPT makes me want to use them. Somewhat disagree	HEV2. ChatGPT makes me want to use them. Neither agree nor disagree	HEV2. ChatGPT makes me want to use them. Somewhat agree	HEV2. ChatGPT makes me want to use them. Agree	HEV2. ChatGPT makes me want to use them. Strongly agree
HEV3. ChatGPT is ones that I feel relaxed about using.	HEV3. ChatGPT is ones that I feel relaxed about using. Strongly disagree	HEV3. ChatGPT is ones that I feel relaxed about using. Disagree	HEV3. ChatGPT is ones that I feel relaxed about using. Somewhat disagree	HEV3. ChatGPT is ones that I feel relaxed about using. Neither agree nor disagree	HEV3. ChatGPT is ones that I feel relaxed about using. Somewhat agree	HEV3. ChatGPT is ones that I feel relaxed about using. Agree	HEV3. ChatGPT is ones that I feel relaxed about using. Strongly agree
HEV4. ChatGPT makes me feel good.	HEV4. ChatGPT makes me feel good. Strongly disagree	HEV4. ChatGPT makes me feel good. Disagree	HEV4. ChatGPT makes me feel good. Somewhat disagree	HEV4. ChatGPT makes me feel good. Neither agree nor disagree	HEV4. ChatGPT makes me feel good. Somewhat agree	HEV4. ChatGPT makes me feel good. Agree	HEV4. ChatGPT makes me feel good. Strongly agree

Question Title

* 18. Utilitarian value

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
UTV1 Compared to the fee I need to pay, the use of ChatGPT offers a good value for the money .	UTV1 Compared to the fee I need to pay, the use of ChatGPT offers a good value for the money . Strongly disagree	UTV1 Compared to the fee I need to pay, the use of ChatGPT offers a good value for the money . Disagree	UTV1 Compared to the fee I need to pay, the use of ChatGPT offers a good value for the money . Somewhat disagree	UTV1 Compared to the fee I need to pay, the use of ChatGPT offers a good value for the money . Neither agree nor disagree	UTV1 Compared to the fee I need to pay, the use of ChatGPT offers a good value for the money . Somewhat agree	UTV1 Compared to the fee I need to pay, the use of ChatGPT offers a good value for the money . Agree	UTV1 Compared to the fee I need to pay, the use of ChatGPT offers a good value for the money . Strongly agree
UTV2 Compared to the effort I need to put in, the use of ChatGPT is beneficial to me.	UTV2 Compared to the effort I need to put in, the use of ChatGPT is beneficial to me. Strongly disagree	UTV2 Compared to the effort I need to put in, the use of ChatGPT is beneficial to me. Disagree	UTV2 Compared to the effort I need to put in, the use of ChatGPT is beneficial to me. Somewhat disagree	UTV2 Compared to the effort I need to put in, the use of ChatGPT is beneficial to me. Neither agree nor disagree	UTV2 Compared to the effort I need to put in, the use of ChatGPT is beneficial to me. Somewhat agree	UTV2 Compared to the effort I need to put in, the use of ChatGPT is beneficial to me. Agree	UTV2 Compared to the effort I need to put in, the use of ChatGPT is beneficial to me. Strongly agree
UTV3 Compared to the time I need to spend, the use of ChatGPT is worthwhile to me.	UTV3 Compared to the time I need to spend, the use of ChatGPT is worthwhile to me. Strongly disagree	UTV3 Compared to the time I need to spend, the use of ChatGPT is worthwhile to me. Disagree	UTV3 Compared to the time I need to spend, the use of ChatGPT is worthwhile to me. Somewhat disagree	UTV3 Compared to the time I need to spend, the use of ChatGPT is worthwhile to me. Neither agree nor disagree	UTV3 Compared to the time I need to spend, the use of ChatGPT is worthwhile to me. Somewhat agree	UTV3 Compared to the time I need to spend, the use of ChatGPT is worthwhile to me. Agree	UTV3 Compared to the time I need to spend, the use of ChatGPT is worthwhile to me. Strongly agree
UTV4 Overall, the use of ChatGPT delivers me good value.	UTV4 Overall, the use of ChatGPT delivers me good value. Strongly disagree	UTV4 Overall, the use of ChatGPT delivers me good value. Disagree	UTV4 Overall, the use of ChatGPT delivers me good value. Somewhat disagree	UTV4 Overall, the use of ChatGPT delivers me good value. Neither agree nor disagree	UTV4 Overall, the use of ChatGPT delivers me good value. Somewhat agree	UTV4 Overall, the use of ChatGPT delivers me good value. Agree	UTV4 Overall, the use of ChatGPT delivers me good value. Strongly agree

Question Title

* 19. Continued usage intention & Sustainability

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
CUI1. I intend to increase my use of ChatGPT in the future.	CUI1. I intend to increase my use of ChatGPT in the future. Strongly disagree	CUI1. I intend to increase my use of ChatGPT in the future. Disagree	CUI1. I intend to increase my use of ChatGPT in the future. Somewhat disagree	CUI1. I intend to increase my use of ChatGPT in the future. Neither agree nor disagree	CUI1. I intend to increase my use of ChatGPT in the future. Somewhat agree	CUI1. I intend to increase my use of ChatGPT in the future. Agree	CUI1. I intend to increase my use of ChatGPT in the future. Strongly agree
CUI2. I intend to continue my use of ChatGPT in the future.	CUI2. I intend to continue my use of ChatGPT in the future. Strongly disagree	CUI2. I intend to continue my use of ChatGPT in the future. Disagree	CUI2. I intend to continue my use of ChatGPT in the future. Somewhat disagree	CUI2. I intend to continue my use of ChatGPT in the future. Neither agree nor disagree	CUI2. I intend to continue my use of ChatGPT in the future. Somewhat agree	CUI2. I intend to continue my use of ChatGPT in the future. Agree	CUI2. I intend to continue my use of ChatGPT in the future. Strongly agree
CUI3. I will keep using ChatGPT as regularly as I do now.	CUI3. I will keep using ChatGPT as regularly as I do now. Strongly disagree	CUI3. I will keep using ChatGPT as regularly as I do now. Disagree	CUI3. I will keep using ChatGPT as regularly as I do now. Somewhat disagree	CUI3. I will keep using ChatGPT as regularly as I do now. Neither agree nor disagree	CUI3. I will keep using ChatGPT as regularly as I do now. Somewhat agree	CUI3. I will keep using ChatGPT as regularly as I do now. Agree	CUI3. I will keep using ChatGPT as regularly as I do now. Strongly agree
SUI1. I intend to continue using ChatGPT rather than discontinue its use.	SUI1. I intend to continue using ChatGPT rather than discontinue its use. Strongly disagree	SUI1. I intend to continue using ChatGPT rather than discontinue its use. Disagree	SUI1. I intend to continue using ChatGPT rather than discontinue its use. Somewhat disagree	SUI1. I intend to continue using ChatGPT rather than discontinue its use. Neither agree nor disagree	SUI1. I intend to continue using ChatGPT rather than discontinue its use. Somewhat agree	SUI1. I intend to continue using ChatGPT rather than discontinue its use. Agree	SUI1. I intend to continue using ChatGPT rather than discontinue its use. Strongly agree
SUI2. I intend to continue using ChatGPT rather than other alternative means.	SUI2. I intend to continue using ChatGPT rather than other alternative means. Strongly disagree	SUI2. I intend to continue using ChatGPT rather than other alternative means. Disagree	SUI2. I intend to continue using ChatGPT rather than other alternative means. Somewhat disagree	SUI2. I intend to continue using ChatGPT rather than other alternative means. Neither agree nor disagree	SUI2. I intend to continue using ChatGPT rather than other alternative means. Somewhat agree	SUI2. I intend to continue using ChatGPT rather than other alternative means. Agree	SUI2. I intend to continue using ChatGPT rather than other alternative means. Strongly agree
SUI3. If I could, I would like to sustain my use of ChatGPT.	SUI3. If I could, I would like to sustain my use of ChatGPT. Strongly disagree	SUI3. If I could, I would like to sustain my use of ChatGPT. Disagree	SUI3. If I could, I would like to sustain my use of ChatGPT. Somewhat disagree	SUI3. If I could, I would like to sustain my use of ChatGPT. Neither agree nor disagree	SUI3. If I could, I would like to sustain my use of ChatGPT. Somewhat agree	SUI3. If I could, I would like to sustain my use of ChatGPT. Agree	SUI3. If I could, I would like to sustain my use of ChatGPT. Strongly agree

Question Title

* 20. Satisfaction

	Very dissatisfied	Dissatisfied	Somewhat dissatisfied	Neither satisfied nor dissatisfied	Somewhat satisfied	Satisfied	Very satisfied
STS1. My experience of using ChatGPT was very satisfying.	STS1. My experience of using ChatGPT was very satisfying. Very dissatisfied	STS1. My experience of using ChatGPT was very satisfying. Dissatisfied	STS1. My experience of using ChatGPT was very satisfying. Somewhat dissatisfied	STS1. My experience of using ChatGPT was very satisfying. Neither satisfied nor dissatisfied	STS1. My experience of using ChatGPT was very satisfying. Somewhat satisfied	STS1. My experience of using ChatGPT was very satisfying. Satisfied	STS1. My experience of using ChatGPT was very satisfying. Very satisfied
STS2. My experience of using ChatGPT was very pleasing.	STS2. My experience of using ChatGPT was very pleasing. Very dissatisfied	STS2. My experience of using ChatGPT was very pleasing. Dissatisfied	STS2. My experience of using ChatGPT was very pleasing. Somewhat dissatisfied	STS2. My experience of using ChatGPT was very pleasing. Neither satisfied nor dissatisfied	STS2. My experience of using ChatGPT was very pleasing. Somewhat satisfied	STS2. My experience of using ChatGPT was very pleasing. Satisfied	STS2. My experience of using ChatGPT was very pleasing. Very satisfied
STS3. My experience of using ChatGPT was very contenting.	STS3. My experience of using ChatGPT was very contenting. Very dissatisfied	STS3. My experience of using ChatGPT was very contenting. Dissatisfied	STS3. My experience of using ChatGPT was very contenting. Somewhat dissatisfied	STS3. My experience of using ChatGPT was very contenting. Neither satisfied nor dissatisfied	STS3. My experience of using ChatGPT was very contenting. Somewhat satisfied	STS3. My experience of using ChatGPT was very contenting. Satisfied	STS3. My experience of using ChatGPT was very contenting. Very satisfied
STS4. My experience of using ChatGPT was very delightful.	STS4. My experience of using ChatGPT was very delightful. Very dissatisfied	STS4. My experience of using ChatGPT was very delightful. Dissatisfied	STS4. My experience of using ChatGPT was very delightful. Somewhat dissatisfied	STS4. My experience of using ChatGPT was very delightful. Neither satisfied nor dissatisfied	STS4. My experience of using ChatGPT was very delightful. Somewhat satisfied	STS4. My experience of using ChatGPT was very delightful. Satisfied	STS4. My experience of using ChatGPT was very delightful. Very satisfied

Question Title

* 21. Affective commitment

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
ACM1. I feel like I'm a part of something on ChatGPT.	ACM1. I feel like I'm a part of something on ChatGPT. Strongly disagree	ACM1. I feel like I'm a part of something on ChatGPT. Disagree	ACM1. I feel like I'm a part of something on ChatGPT. Somewhat disagree	ACM1. I feel like I'm a part of something on ChatGPT. Neither agree nor disagree	ACM1. I feel like I'm a part of something on ChatGPT. Somewhat agree	ACM1. I feel like I'm a part of something on ChatGPT. Agree	ACM1. I feel like I'm a part of something on ChatGPT. Strongly agree
ACM2. I have a real emotional attachment to ChatGPT.	ACM2. I have a real emotional attachment to ChatGPT. Strongly disagree	ACM2. I have a real emotional attachment to ChatGPT. Disagree	ACM2. I have a real emotional attachment to ChatGPT. Somewhat disagree	ACM2. I have a real emotional attachment to ChatGPT. Neither agree nor disagree	ACM2. I have a real emotional attachment to ChatGPT. Somewhat agree	ACM2. I have a real emotional attachment to ChatGPT. Agree	ACM2. I have a real emotional attachment to ChatGPT. Strongly agree
ACM3. I feel a strong sense of belonging on ChatGPT.	ACM3. I feel a strong sense of belonging on ChatGPT. Strongly disagree	ACM3. I feel a strong sense of belonging on ChatGPT. Disagree	ACM3. I feel a strong sense of belonging on ChatGPT. Somewhat disagree	ACM3. I feel a strong sense of belonging on ChatGPT. Neither agree nor disagree	ACM3. I feel a strong sense of belonging on ChatGPT. Somewhat agree	ACM3. I feel a strong sense of belonging on ChatGPT. Agree	ACM3. I feel a strong sense of belonging on ChatGPT. Strongly agree
ACM4. I feel a strong connection to ChatGPT.	ACM4. I feel a strong connection to ChatGPT. Strongly disagree	ACM4. I feel a strong connection to ChatGPT. Disagree	ACM4. I feel a strong connection to ChatGPT. Somewhat disagree	ACM4. I feel a strong connection to ChatGPT. Neither agree nor disagree	ACM4. I feel a strong connection to ChatGPT. Somewhat agree	ACM4. I feel a strong connection to ChatGPT. Agree	ACM4. I feel a strong connection to ChatGPT. Strongly agree

Question Title

* 22. Calculative commitment

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
CCM1. It would be too costly for me to leave ChatGPT.	CCM1. It would be too costly for me to leave ChatGPT. Strongly disagree	CCM1. It would be too costly for me to leave ChatGPT. Disagree	CCM1. It would be too costly for me to leave ChatGPT. Somewhat disagree	CCM1. It would be too costly for me to leave ChatGPT. Neither agree nor disagree	CCM1. It would be too costly for me to leave ChatGPT. Somewhat agree	CCM1. It would be too costly for me to leave ChatGPT. Agree	CCM1. It would be too costly for me to leave ChatGPT. Strongly agree
CCM2. To stop using ChatGPT would require considerable personal sacrifice.	CCM2. To stop using ChatGPT would require considerable personal sacrifice. Strongly disagree	CCM2. To stop using ChatGPT would require considerable personal sacrifice. Disagree	CCM2. To stop using ChatGPT would require considerable personal sacrifice. Somewhat disagree	CCM2. To stop using ChatGPT would require considerable personal sacrifice. Neither agree nor disagree	CCM2. To stop using ChatGPT would require considerable personal sacrifice. Somewhat agree	CCM2. To stop using ChatGPT would require considerable personal sacrifice. Agree	CCM2. To stop using ChatGPT would require considerable personal sacrifice. Strongly agree
CCM3. To stop using ChatGPT could result in unexpected hassles.	CCM3. To stop using ChatGPT could result in unexpected hassles. Strongly disagree	CCM3. To stop using ChatGPT could result in unexpected hassles. Disagree	CCM3. To stop using ChatGPT could result in unexpected hassles. Somewhat disagree	CCM3. To stop using ChatGPT could result in unexpected hassles. Neither agree nor disagree	CCM3. To stop using ChatGPT could result in unexpected hassles. Somewhat agree	CCM3. To stop using ChatGPT could result in unexpected hassles. Agree	CCM3. To stop using ChatGPT could result in unexpected hassles. Strongly agree
CCM4. I would lose a lot if I stop using ChatGPT.	CCM4. I would lose a lot if I stop using ChatGPT. Strongly disagree	CCM4. I would lose a lot if I stop using ChatGPT. Disagree	CCM4. I would lose a lot if I stop using ChatGPT. Somewhat disagree	CCM4. I would lose a lot if I stop using ChatGPT. Neither agree nor disagree	CCM4. I would lose a lot if I stop using ChatGPT. Somewhat agree	CCM4. I would lose a lot if I stop using ChatGPT. Agree	CCM4. I would lose a lot if I stop using ChatGPT. Strongly agree

Question Title

* 23. Service reuse likelihood

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
SR1. There is a high likelihood for me to re-use ChatGPT.	SR1. There is a high likelihood for me to re-use ChatGPT. Strongly disagree	SR1. There is a high likelihood for me to re-use ChatGPT. Disagree	SR1. There is a high likelihood for me to re-use ChatGPT. Somewhat disagree	SR1. There is a high likelihood for me to re-use ChatGPT. Neither agree nor disagree	SR1. There is a high likelihood for me to re-use ChatGPT. Somewhat agree	SR1. There is a high likelihood for me to re-use ChatGPT. Agree	SR1. There is a high likelihood for me to re-use ChatGPT. Strongly agree
SR2. I am very willing to re-use ChatGPT.	SR2. I am very willing to re-use ChatGPT. Strongly disagree	SR2. I am very willing to re-use ChatGPT. Disagree	SR2. I am very willing to re-use ChatGPT. Somewhat disagree	SR2. I am very willing to re-use ChatGPT. Neither agree nor disagree	SR2. I am very willing to re-use ChatGPT. Somewhat agree	SR2. I am very willing to re-use ChatGPT. Agree	SR2. I am very willing to re-use ChatGPT. Strongly agree
SR3. It is highly probable that I will consider using ChatGPT.	SR3. It is highly probable that I will consider using ChatGPT. Strongly disagree	SR3. It is highly probable that I will consider using ChatGPT. Disagree	SR3. It is highly probable that I will consider using ChatGPT. Somewhat disagree	SR3. It is highly probable that I will consider using ChatGPT. Neither agree nor disagree	SR3. It is highly probable that I will consider using ChatGPT. Somewhat agree	SR3. It is highly probable that I will consider using ChatGPT. Agree	SR3. It is highly probable that I will consider using ChatGPT. Strongly agree
SR4. I am in favor of using ChatGPT again when I need something.	SR4. I am in favor of using ChatGPT again when I need something. Strongly disagree	SR4. I am in favor of using ChatGPT again when I need something. Disagree	SR4. I am in favor of using ChatGPT again when I need something. Somewhat disagree	SR4. I am in favor of using ChatGPT again when I need something. Neither agree nor disagree	SR4. I am in favor of using ChatGPT again when I need something. Somewhat agree	SR4. I am in favor of using ChatGPT again when I need something. Agree	SR4. I am in favor of using ChatGPT again when I need something. Strongly agree

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* 24. Word of mouth

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
WOM1. I will share positive word of mouth about ChatGPT.	WOM1. I will share positive word of mouth about ChatGPT. Strongly disagree	WOM1. I will share positive word of mouth about ChatGPT. Disagree	WOM1. I will share positive word of mouth about ChatGPT. Somewhat disagree	WOM1. I will share positive word of mouth about ChatGPT. Neither agree nor disagree	WOM1. I will share positive word of mouth about ChatGPT. Somewhat agree	WOM1. I will share positive word of mouth about ChatGPT. Agree	WOM1. I will share positive word of mouth about ChatGPT. Strongly agree
WOM2. I will recommend ChatGPT to my friends.	WOM2. I will recommend ChatGPT to my friends. Strongly disagree	WOM2. I will recommend ChatGPT to my friends. Disagree	WOM2. I will recommend ChatGPT to my friends. Somewhat disagree	WOM2. I will recommend ChatGPT to my friends. Neither agree nor disagree	WOM2. I will recommend ChatGPT to my friends. Somewhat agree	WOM2. I will recommend ChatGPT to my friends. Agree	WOM2. I will recommend ChatGPT to my friends. Strongly agree
WOM3. I will encourage my friends to use ChatGPT.	WOM3. I will encourage my friends to use ChatGPT. Strongly disagree	WOM3. I will encourage my friends to use ChatGPT. Disagree	WOM3. I will encourage my friends to use ChatGPT. Somewhat disagree	WOM3. I will encourage my friends to use ChatGPT. Neither agree nor disagree	WOM3. I will encourage my friends to use ChatGPT. Somewhat agree	WOM3. I will encourage my friends to use ChatGPT. Agree	WOM3. I will encourage my friends to use ChatGPT. Strongly agree

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* 25. Perceived Behavioral Control

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
PBC1. I would be able to use ChatGPT.	PBC1. I would be able to use ChatGPT. Strongly disagree	PBC1. I would be able to use ChatGPT. Disagree	PBC1. I would be able to use ChatGPT. Somewhat disagree	PBC1. I would be able to use ChatGPT. Neither agree nor disagree	PBC1. I would be able to use ChatGPT. Somewhat agree	PBC1. I would be able to use ChatGPT. Agree	PBC1. I would be able to use ChatGPT. Strongly agree
PBC2. Using ChatGPT is entirely within my control.	PBC2. Using ChatGPT is entirely within my control. Strongly disagree	PBC2. Using ChatGPT is entirely within my control. Disagree	PBC2. Using ChatGPT is entirely within my control. Somewhat disagree	PBC2. Using ChatGPT is entirely within my control. Neither agree nor disagree	PBC2. Using ChatGPT is entirely within my control. Somewhat agree	PBC2. Using ChatGPT is entirely within my control. Agree	PBC2. Using ChatGPT is entirely within my control. Strongly agree
PBC3. I have the resources, knowledge, and ability to use ChatGPT.	PBC3. I have the resources, knowledge, and ability to use ChatGPT. Strongly disagree	PBC3. I have the resources, knowledge, and ability to use ChatGPT. Disagree	PBC3. I have the resources, knowledge, and ability to use ChatGPT. Somewhat disagree	PBC3. I have the resources, knowledge, and ability to use ChatGPT. Neither agree nor disagree	PBC3. I have the resources, knowledge, and ability to use ChatGPT. Somewhat agree	PBC3. I have the resources, knowledge, and ability to use ChatGPT. Agree	PBC3. I have the resources, knowledge, and ability to use ChatGPT. Strongly agree

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* 26. Attitude

	Strongly disagree	Disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Agree	Strongly agree
ATT1. I like using ChatGPT for my tasks.	ATT1. I like using ChatGPT for my tasks. Strongly disagree	ATT1. I like using ChatGPT for my tasks. Disagree	ATT1. I like using ChatGPT for my tasks. Somewhat disagree	ATT1. I like using ChatGPT for my tasks. Neither agree nor disagree	ATT1. I like using ChatGPT for my tasks. Somewhat agree	ATT1. I like using ChatGPT for my tasks. Agree	ATT1. I like using ChatGPT for my tasks. Strongly agree
ATT2. I feel good about using ChatGPT for my tasks.	ATT2. I feel good about using ChatGPT for my tasks. Strongly disagree	ATT2. I feel good about using ChatGPT for my tasks. Disagree	ATT2. I feel good about using ChatGPT for my tasks. Somewhat disagree	ATT2. I feel good about using ChatGPT for my tasks. Neither agree nor disagree	ATT2. I feel good about using ChatGPT for my tasks. Somewhat agree	ATT2. I feel good about using ChatGPT for my tasks. Agree	ATT2. I feel good about using ChatGPT for my tasks. Strongly agree
ATT3. Overall, my attitude towards using ChatGPT is favourable.	ATT3. Overall, my attitude towards using ChatGPT is favourable. Strongly disagree	ATT3. Overall, my attitude towards using ChatGPT is favourable. Disagree	ATT3. Overall, my attitude towards using ChatGPT is favourable. Somewhat disagree	ATT3. Overall, my attitude towards using ChatGPT is favourable. Neither agree nor disagree	ATT3. Overall, my attitude towards using ChatGPT is favourable. Somewhat agree	ATT3. Overall, my attitude towards using ChatGPT is favourable. Agree	ATT3. Overall, my attitude towards using ChatGPT is favourable. Strongly agree

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* 27. What is your age group?

<18

18 to 24

25 to 34

35 to 44

45 to 54

55 to 64

65 or over

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* 28. What is the highest level of school you have completed or the highest degree you have received?

Less than high school degree

High school degree or equivalent (e.g., GED)

Some college but no degree

Associate degree

Bachelor degree

Graduate degree (e.g., Masters, PhD, M.D)

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* 29. Which of the following categories best describes your employment status?

Employed part-time

Employed full time

Not employed, looking for work

Not employed, not looking for work

Retired

Disabled, not able to work

Prefer not to disclose

Student

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* 30. Apart from ChatGPT, which of the following generative AI platforms do you connect to at least once a week?

Character.ai

Meta Llama 2

Claude

Jasper AI

GitHub CoPilot

Microsoft Bing Chat

Quillbot

Midjourney

Huggingface

Google Bard

Novelai

Capcut

Janitorai.com

Civitai

Amazon Codewhisperer

Perplexity AI

Others

Nothing else

ChatGPT: Adoption, Use, and Satisfaction

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* 1. Which region in the world do you live?

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* 2. To which gender identity do you most identify?

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* 3. How often do you use ChatGPT?

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* 4. Knowledge acquisition

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* 5. Perceived informativeness & Information accuracy

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* 6. Perceived Usefulness & Perceived Ease of Use

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* 7. Value-in-use

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* 8. Trust

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* 9. Perceived task-technology fit

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* 10. Perceived Intelligence

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* 11. Perceived Anthropomorphism

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* 12. Perceived Privacy Risk

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* 13. Perceived Privacy Concerns

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* 14. Privacy awareness

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* 15. Competence

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* 16. Autonomy

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* 17. Hedonic value

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* 18. Utilitarian value

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* 19. Continued usage intention & Sustainability

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* 20. Satisfaction

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* 21. Affective commitment

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* 22. Calculative commitment

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* 23. Service reuse likelihood

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* 24. Word of mouth

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* 25. Perceived Behavioral Control

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* 26. Attitude

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* 27. What is your age group?

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* 28. What is the highest level of school you have completed or the highest degree you have received?

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* 29. Which of the following categories best describes your employment status?

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* 30. Apart from ChatGPT, which of the following generative AI platforms do you connect to at least once a week?

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* 31. On a scale of 1 to 10 how addicting do you think ChatGPT is?