Proxim P. Bergeron, F. Dupuis et I. Karim, Saint-Lambert YOUR OPINION REALLY MATTERS TO US Question Title * 1. How did you hear about this survey? (Obligatoire) An employee told me about it. I got an ad at the checkout. I saw the badge on an employee's uniform. I saw the ad on a pharmacy TV. I saw the ad on Facebook. Question Title * 2. Please enter below the date and time of your last trip to the pharmacy: (Obligatoire) Date and time of last trip Date Heure AM/PM - AM PM Question Title * 3. In which department did you spend the most time? (Obligatoire) Prescriptions Cosmetics Other sections (miscellaneous products) Question Title * 4. How long was it before you got help from an employee? (Obligatoire) I was helped immediately I was helped within a reasonable time I had to wait a long time Question Title * 5. Also concerning your most recent trip to the pharmacy... (Obligatoire) I was greeted with a smile in all departments. OUI NON N/A I was greeted with a smile in all departments. menu I received the help I needed to find a product, get some advice or get an answer to a question. OUI NON N/A I received the help I needed to find a product, get some advice or get an answer to a question. menu I was offered help spontaneously when I was looking for a product in the aisles. OUI NON N/A I was offered help spontaneously when I was looking for a product in the aisles. menu The employees took the time to walk me to the product I was looking for. OUI NON N/A The employees took the time to walk me to the product I was looking for. menu The employees answered my questions in a competent manner. OUI NON N/A The employees answered my questions in a competent manner. menu Question Title * 6. Please answer the following questions about your last trip to the pharmacy using a scale from 1 to 10, where 10 means "Excellent" and 1 means "Poor".The atmosphere of the store is welcoming (lighting, displays, music). (Obligatoire) 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent Question Title * 7. The store is clean at all times (floors, shelves, etc.) (Obligatoire) 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent Question Title * 8. All products are available. (Obligatoire) 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent Question Title * 9. Employees look professional and address me respectfully. (Obligatoire) 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent Question Title * 10. Employees take my needs seriously and do not let themselves be distracted (i.e. by a cell phone). (Obligatoire) 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent Question Title * 11. At the prescription counter... (Obligatoire) YES NO n/a I felt that my case was dealt with in a confidential manner. I felt that my case was dealt with in a confidential manner. YES I felt that my case was dealt with in a confidential manner. NO I felt that my case was dealt with in a confidential manner. n/a Employees took the time to listen to me and made me feel like they valued me as a client. Employees took the time to listen to me and made me feel like they valued me as a client. YES Employees took the time to listen to me and made me feel like they valued me as a client. NO Employees took the time to listen to me and made me feel like they valued me as a client. n/a Question Title * 12. On a scale of 1 to 10, how would you rate your experience with the pharmacist? (Obligatoire) 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent n/a 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent n/a Question Title * 13. On a scale of 1 to 10, how would you rate the waiting time between the moment you arrived at the counter and the moment you paid at the cash? (Obligatoire) 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent n/a 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent n/a Question Title * 14. Approximately how long did you wait? (Obligatoire) 3 minutes or less 4-6 minutes 7-10 minutes 11-14 minutes 15 minutes or more S/O Question Title * 15. In the current context, we are doing everything to ensure the safety of our employees and our patients. This is why we have implemented several hygiene measures. During your last visit, on a scale of 1 to 10, how do you rate your sense of security? (Obligatoire) 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent n/a 1 = Poor 2 3 4 5 6 7 8 9 10 = Excellent n/a Question Title * 16. If you have any other suggestions or comments to help us improve our hygiene measures, please let us know. Question Title * 17. Have you had a chance to experience our delivery service lately? If so, how would you rate your overall experience (ordering, waiting, safe receipt)? (Obligatoire) I called the pharmacy to place an order and it was quick and easy. OUI NON N/A I called the pharmacy to place an order and it was quick and easy. menu An employee answered me competently. OUI NON N/A An employee answered me competently. menu The employee took the time to listen to me and ensure my satisfaction. OUI NON N/A The employee took the time to listen to me and ensure my satisfaction. menu I called at pharmacy and received my delivery the same day. OUI NON N/A I called at pharmacy and received my delivery the same day. menu The deliverer was professional and respected the distancing measures. OUI NON N/A The deliverer was professional and respected the distancing measures. menu How can we adapt better us to serve you and meet your expectations? Question Title * 18. On a scale of 1 to 10, where 1 is the worst possible pharmacy and 10 is the best, how would you rate your pharmacy? (Obligatoire) 1 = worst possible pharmacy 2 3 4 5 6 7 8 9 10 = Best possible pharmacy 1 = worst possible pharmacy 2 3 4 5 6 7 8 9 10 = Best possible pharmacy Question Title * 19. How likely is it that you recommend this pharmacy to a friend or a colleague? (Obligatoire) 1 = Not at all likely 2 3 4 5 6 7 8 9 10 = Very likely 1 = Not at all likely 2 3 4 5 6 7 8 9 10 = Very likely Question Title * 20. Based on the rating above, what are the reasons that motivate you to recommend us to a friend or, on the contrary, not to recommend our services? Question Title * 21. Finally, here are a few questions that will help us group your answers with those of other participants. Are you: (Obligatoire) Male Female I prefer not to answer Question Title * 22. Which age group do you fall into? (Obligatoire) Less than 18 years old 18-29 years old 30-44 years old 45-59 years old 60 years old or more I prefer not to answer Question Title * 23. Which of the following statements best describes your current professional situation? (Obligatoire) Full-time employee Part-time employee Currently unemployed or looking for employment Retired Student I prefer not to answer Question Title * 24. What was your HOUSEHOLD revenue last year? (Obligatoire) Less than $30,000 $30,000 to $49,999 $50,000 to $69,999 $70,000 to $99,999 $100,000 to $149,999 $150,000 or more I prefer not to answer Question Title * 25. Would you like to enter a draw to win a 100$ Proxim gift card? (Obligatoire) YES NO Suiv.
