Operators Survey for the Market Report 2012

Dear EVA Contact,
This questionnaire is about the vending market in Russia in 2012. If you operate in several countries, please fill in one questionnaire for each country in which you operate.
Thank you very much for your time.
The EVA Team

Question Title

1. Machine Base - The number of machines which you operated in 2012, versus the number which you operated in 2011, is:

Down

Flat

By what percentage?

Question Title

2. Total number of machines that you operate - In 2012 what was the number of machines in your fieldbase?

Below 500 machines

500 - 1,000

1,000 - 1,500

1,500 - 2,000

2,000 - 2,500

2,500 - 3,000

3,000 - 3,500

3,500 - 4000

Above 4,000

Question Title

3. Vending Turnover in 2012 in comparison with 2011. Is it:

Down

Flat

By what percentage?

Question Title

4. Cost of operating in 2012 versus 2011 - is down, flat or up?

Down

Flat

By what percentage?

Question Title

5. Machine base at the end of 2012 - Please place in the order of 1 to 5 (1 being the most important) the product mix (units of machines)

	1	2	3	4	5
Hot drinks	Hot drinks 1	Hot drinks 2	Hot drinks 3	Hot drinks 4	Hot drinks 5
Percentage of the total number of machines
Cold drinks	Cold drinks 1	Cold drinks 2	Cold drinks 3	Cold drinks 4	Cold drinks 5
Percentage of the total number of machines
Snack	Snack 1	Snack 2	Snack 3	Snack 4	Snack 5
Percentage of the total number of machines
Food	Food 1	Food 2	Food 3	Food 4	Food 5
Percentage of the total number of machines
Water dispenser	Water dispenser 1	Water dispenser 2	Water dispenser 3	Water dispenser 4	Water dispenser 5
Percentage of the total number of machines

Question Title

6. Refurbished machines in 2012 - what is the percentage of refurbished machines used in 2012 in comparison with 2011

Less

Same

By what percentage?

Question Title

7. Hot beverage machines end of 2012 - How does your fieldbase break down between Table Top Machines and Free Standing Machines? Please indicate the percentage for each.

	More than 50% of machines	Less than 50% of machines
Table Top Machines	Table Top Machines More than 50% of machines	Table Top Machines Less than 50% of machines
Free Standing Machines	Free Standing Machines More than 50% of machines	Free Standing Machines Less than 50% of machines

Percentage of Table Tops

Question Title

8. Please classify the most popular coffees sold in 2012 from 1 to 5 (1 being the most popular) and give the percentage versus the total number of coffee drinks sold.

	1	2	3	4	5
Beans	Beans 1	Beans 2	Beans 3	Beans 4	Beans 5
Percentage of total coffee drinks sold
Roast & Ground	Roast & Ground 1	Roast & Ground 2	Roast & Ground 3	Roast & Ground 4	Roast & Ground 5
Percentage of total coffee drinks sold
Instant Coffee	Instant Coffee 1	Instant Coffee 2	Instant Coffee 3	Instant Coffee 4	Instant Coffee 5
Percentage of total coffee drinks sold
Capsules	Capsules 1	Capsules 2	Capsules 3	Capsules 4	Capsules 5
Percentage of total coffee drinks sold
Other types of coffee	Other types of coffee 1	Other types of coffee 2	Other types of coffee 3	Other types of coffee 4	Other types of coffee 5
Percentage of total coffee drinks sold

Question Title

9. Hot beverages in 2012 in number of drinks sold per machine per week - Please click the appropriate column

0 - 100

100 - 200

200 - 300

300 - 400

400 - 500

> 500

Question Title

10. Sales of Cold Drinks in 2012 in number of vends - is it down, flat or up?

Down

Flat

By what percentage?

Question Title

11. Cold drinks in 2012 in number of drinks sold per machine per week - Please click the appropriate column

0 - 50

50 - 75

75 - 100

100 - 125

125 - 150

> 150

Question Title

12. Sales of Confectionary / Snacks in 2012 in number of vends - is down, flat or up?

Down

Flat

By what percentage?

Question Title

13. Confectionary / Snacks in 2012 in number of items sold per machine per week - Please click the appropriate column

0 - 50

50 - 75

75 - 100

100 - 125

125 - 150

> 150

Question Title

14. Payment Systems in your fieldbase at the end of 2012 - Please place in the order of 1 to 5 (1 being the most important)

	1	2	3	4
Coin validator	Coin validator 1	Coin validator 2	Coin validator 3	Coin validator 4
Percentage of the total number
Electronic payment	Electronic payment 1	Electronic payment 2	Electronic payment 3	Electronic payment 4
Percentage of the total number
Banknotes	Banknotes 1	Banknotes 2	Banknotes 3	Banknotes 4
Percentage of the total number
Free Vend	Free Vend 1	Free Vend 2	Free Vend 3	Free Vend 4
Percentage of the total number

Question Title

15. Payment Systems in 2012 versus 2011 - are the following payment systems up, flat or down?

	Down	Level	Up
Coin validator	Coin validator Down	Coin validator Level	Coin validator Up
By what percentage?
Electronic payment	Electronic payment Down	Electronic payment Level	Electronic payment Up
By what percentage?
Banknotes	Banknotes Down	Banknotes Level	Banknotes Up
By what percentage?
Free Vend	Free Vend Down	Free Vend Level	Free Vend Up
By what percentage?

Question Title

16. Please leave your name, telephone number and email details if you would like to be interviewed in more depth in the next stage. We will send you the national profile as a reward for your contribution. This is optional and there is no obligation to fill in these spaces if you prefer to remain anonymous.

Your name and surname

Your telephone number

Your email address

Operators Survey for the Market Report 2012 - Russia

Question Title

1. Machine Base - The number of machines which you operated in 2012, versus the number which you operated in 2011, is:

Question Title

2. Total number of machines that you operate - In 2012 what was the number of machines in your fieldbase?

Question Title

3. Vending Turnover in 2012 in comparison with 2011. Is it:

Question Title

4. Cost of operating in 2012 versus 2011 - is down, flat or up?

Question Title

5. Machine base at the end of 2012 - Please place in the order of 1 to 5 (1 being the most important) the product mix (units of machines)

Question Title

6. Refurbished machines in 2012 - what is the percentage of refurbished machines used in 2012 in comparison with 2011

Question Title

7. Hot beverage machines end of 2012 - How does your fieldbase break down between Table Top Machines and Free Standing Machines? Please indicate the percentage for each.

Question Title

8. Please classify the most popular coffees sold in 2012 from 1 to 5 (1 being the most popular) and give the percentage versus the total number of coffee drinks sold.

Question Title

9. Hot beverages in 2012 in number of drinks sold per machine per week - Please click the appropriate column

Question Title

10. Sales of Cold Drinks in 2012 in number of vends - is it down, flat or up?

Question Title

11. Cold drinks in 2012 in number of drinks sold per machine per week - Please click the appropriate column

Question Title

12. Sales of Confectionary / Snacks in 2012 in number of vends - is down, flat or up?

Question Title

13. Confectionary / Snacks in 2012 in number of items sold per machine per week - Please click the appropriate column

Question Title

14. Payment Systems in your fieldbase at the end of 2012 - Please place in the order of 1 to 5 (1 being the most important)

Question Title

15. Payment Systems in 2012 versus 2011 - are the following payment systems up, flat or down?

Question Title

Question Title

17. Would you like to add any comments about the vending market in 2012? If you do, feel free to type it in here (10 lines maximum).

Question Title

* 1. Machine Base - The number of machines which you operated in 2012, versus the number which you operated in 2011, is:

Question Title

* 2. Total number of machines that you operate - In 2012 what was the number of machines in your fieldbase?

Question Title

* 3. Vending Turnover in 2012 in comparison with 2011. Is it:

Question Title

* 4. Cost of operating in 2012 versus 2011 - is down, flat or up?

Question Title

* 5. Machine base at the end of 2012 - Please place in the order of 1 to 5 (1 being the most important) the product mix (units of machines)

Question Title

* 6. Refurbished machines in 2012 - what is the percentage of refurbished machines used in 2012 in comparison with 2011

Question Title

* 7. Hot beverage machines end of 2012 - How does your fieldbase break down between Table Top Machines and Free Standing Machines? Please indicate the percentage for each.

Question Title

* 8. Please classify the most popular coffees sold in 2012 from 1 to 5 (1 being the most popular) and give the percentage versus the total number of coffee drinks sold.

Question Title

* 9. Hot beverages in 2012 in number of drinks sold per machine per week - Please click the appropriate column

Question Title

* 10. Sales of Cold Drinks in 2012 in number of vends - is it down, flat or up?

Question Title

* 11. Cold drinks in 2012 in number of drinks sold per machine per week - Please click the appropriate column

Question Title

* 12. Sales of Confectionary / Snacks in 2012 in number of vends - is down, flat or up?

Question Title

* 13. Confectionary / Snacks in 2012 in number of items sold per machine per week - Please click the appropriate column

Question Title

* 14. Payment Systems in your fieldbase at the end of 2012 - Please place in the order of 1 to 5 (1 being the most important)

Question Title

* 15. Payment Systems in 2012 versus 2011 - are the following payment systems up, flat or down?

Question Title

Question Title

* 17. Would you like to add any comments about the vending market in 2012? If you do, feel free to type it in here (10 lines maximum).

1. Machine Base - The number of machines which you operated in 2012, versus the number which you operated in 2011, is:

2. Total number of machines that you operate - In 2012 what was the number of machines in your fieldbase?

3. Vending Turnover in 2012 in comparison with 2011. Is it:

4. Cost of operating in 2012 versus 2011 - is down, flat or up?

5. Machine base at the end of 2012 - Please place in the order of 1 to 5 (1 being the most important) the product mix (units of machines)

6. Refurbished machines in 2012 - what is the percentage of refurbished machines used in 2012 in comparison with 2011

7. Hot beverage machines end of 2012 - How does your fieldbase break down between Table Top Machines and Free Standing Machines? Please indicate the percentage for each.

8. Please classify the most popular coffees sold in 2012 from 1 to 5 (1 being the most popular) and give the percentage versus the total number of coffee drinks sold.

9. Hot beverages in 2012 in number of drinks sold per machine per week - Please click the appropriate column

10. Sales of Cold Drinks in 2012 in number of vends - is it down, flat or up?

11. Cold drinks in 2012 in number of drinks sold per machine per week - Please click the appropriate column

12. Sales of Confectionary / Snacks in 2012 in number of vends - is down, flat or up?

13. Confectionary / Snacks in 2012 in number of items sold per machine per week - Please click the appropriate column

14. Payment Systems in your fieldbase at the end of 2012 - Please place in the order of 1 to 5 (1 being the most important)

15. Payment Systems in 2012 versus 2011 - are the following payment systems up, flat or down?

17. Would you like to add any comments about the vending market in 2012? If you do, feel free to type it in here (10 lines maximum).