* 1. What region are you calling from?

* 2. How did you contact Sandoz?

* 3. What type of business were you contacting Sandoz from?

* 4. How often do you contact Sandoz?

* 5. What was the reason for your call?

* 6. Do you know the name of the person you spoke with?

* 7. How well did the Sandoz Customer Service agent understand your question/concern?

* 8. Was your question/concern responded to in a timely manner?

* 9. Overall, how would you rate your satisfaction with the Sandoz Customer Service team?

* 10. Was your order in good condition when it arrived?

* 11. Was the driver courteous and helpful during the delivery of your order?

* 12. Based on your experience with other generic pharmaceutical companies Customer Service, how would you rate Sandoz?

* 13. Please provide any additional feedback regarding your experience with Sandoz Customer Service that you would like to share.

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