City of Winnipeg - PayByPhone User Feedback
Help us improve the PayByPhone app by sharing your feedback. This survey will take approximately 5 min of your time.
1.
Which features of PayByPhone do you find most useful?
Remote extension of parking time
Notifications before time expires
Quick payment processing
Emailed receipts
Other (please specify)
2.
Is Winnipeg the city where you used PayByPhone for the first time?
Yes
No
Unsure
3.
How frequently do you use PayByPhone to pay for your parking in Winnipeg?
Daily
Weekly
Monthly
Rarely
First-time user
4.
Is PayByPhone your primary means of paying for parking in Winnipeg?
Yes, I primarily use PayByPhone to pay for parking
Sometimes, I use PayByPhone and other means to pay for parking
No, I rarely use PayByPhone and primarily use other means to pay for parking
5.
If you don’t primarily use PayByPhone to pay for parking in Winnipeg, what other method(s) do you use?
Pay stations
I have a residential parking permit
Visitor residential parking permit
6.
Have you experienced any issues when navigating the app? If so, please describe.
7.
How easy is it to use the PayByPhone app to pay for your parking in Winnipeg?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
8.
What could be improved to enhance your experience with PayByPhone?
Easier app navigation
Other payment process (like text-to-pay and/or QR code)
More parking spaces available for PayByPhone in Winnipeg
Better customer support
Other (please specify)
9.
How likely are you to recommend PayByPhone to others?
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
10.
Have you noticed any PayByPhone promotions or updates from the City of Winnipeg?
No
Yes (please specify)
