YOUR OPINION REALLY MATTERS TO US

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1. How did you hear about this survey? (Required.)

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2. Please enter below the date and time of your last trip to the pharmacy: (Required.)

Date
Time

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3. In which department did you spend the most time? (Required.)

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4. How long was it before you got help from an employee? (Required.)

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5. Also concerning your most recent trip to the pharmacy... (Required.)

 
I was greeted with a smile in all departments.
I received the help I needed to find a product, get some advice or get an answer to a question.
I was offered help spontaneously when I was looking for a product in the aisles.
The employees took the time to walk me to the product I was looking for.
The employees answered my questions in a competent manner.

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6. Please answer the following questions about your last trip to the pharmacy using a scale from 1 to 10, where 10 means "Excellent" and 1 means "Poor".

The atmosphere of the store is welcoming (lighting, displays, music).
 (Required.)

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7. The store is clean at all times (floors, shelves, etc.) (Required.)

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8. All products are available. (Required.)

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9. Employees look professional and address me respectfully. (Required.)

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10. Employees take my needs seriously and do not let themselves be distracted (i.e. by a cell phone). (Required.)

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11. At the prescription counter... (Required.)

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I felt that my case was dealt with in a confidential manner.
Employees took the time to listen to me and made me feel like they valued me as a client.

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12. On a scale of 1 to 10, how would you rate your experience with the pharmacist? (Required.)

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13. On a scale of 1 to 10, how would you rate the waiting time between the moment you arrived at the counter and the moment you paid at the cash? (Required.)

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14. Approximately how long did you wait? (Required.)

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15. In the current context, we are doing everything to ensure the safety of our employees and our patients. This is why we have implemented several hygiene measures. During your last visit, on a scale of 1 to 10, how do you rate your sense of security? (Required.)

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16. If you have any other suggestions or comments to help us improve our hygiene measures, please let us know.

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17. Have you had a chance to experience our delivery service lately? If so, how would you rate your overall experience (ordering, waiting, safe receipt)? (Required.)

 
I called the pharmacy to place an order and it was quick and easy.
An employee answered me competently.
The employee took the time to listen to me and ensure my satisfaction.
I called at pharmacy and received my delivery the same day.
The deliverer was professional and respected the distancing measures.

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18. On a scale of 1 to 10, where 1 is the worst possible pharmacy and 10 is the best, how would you rate your pharmacy? (Required.)

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19. How likely is it that you recommend this pharmacy to a friend or a colleague? (Required.)

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20. Based on the rating above, what are the reasons that motivate you to recommend us to a friend or, on the contrary, not to recommend our services?

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21. Finally, here are a few questions that will help us group your answers with those of other participants.
Are you: (Required.)

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22. Which age group do you fall into? (Required.)

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23. Which of the following statements best describes your current professional situation? (Required.)

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24. What was your HOUSEHOLD revenue last year? (Required.)

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25. Would you like to enter a draw to win a 100$ Uniprix gift card? (Required.)

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