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Eurotranspharma - 2026 Client Survey

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At Eurotranspharma, we pay particular attention to our clients to ensure that our collaboration is a success in the long term.

Our objective is to match daily operations in shipping your healthcare products all the way to your final consignees with your expectations and your customer’s ones. This questionnaire is essential to enable us to measure your level of satisfaction and identify possible areas for improvement.

The survey should take no more than 10 minutes to complete.

If you are unsure about a question or it does not apply to your experience, please select or enter “Not applicable” where possible.

Please feel free to add any relevant information in the comment boxes available throughout the survey. Your answers will be taken into consideration and help us to continuously improve our processes and services.

We kindly ask you to submit your responses by 26th May 2026.

Thank you for your time in completing this questionnaire.

Your Eurotranspharma Team
1.Please enter all relevant information about you and your company.
We will only contact you for further information if necessary. Your answers will stay confidential and never published.(Required.)
2.Your role is best categorized as:(Required.)
3.Which Eurotranspharma entity would you like to evaluate?
(If you are working with multiple Eurotranspharma entities, you can choose to complete this survey multiple times for multiple entities.) .(Required.)
4.How long have you been using Eurotranspharma's services?(Required.)
5.What influenced your decision to choose for Eurotranspharma? Multiple answers are possible for this question.(Required.)
6.How satisfied are you with Eurotranspharma’s understanding of your needs and the solutions provided(Required.)
7.Please evaluate your level of satisfaction for each item below.(Required.)
Not at all satisfied
Partly satisfied 
Satisfied
Very satisfied
Can't evaluate
OTIF (Compliance with delivery times)
Temperature control (Monitoring transport temperatures)
Lost or damaged shipments
Quality
Operational communication (reporting, temperature info, KPIs)
Customer service
Driver performance
Sales relationship/management
Price
IT problem solving
Corporate communication
Responsiveness
8.How significant do you find the following subjects regarding sustainability in transport/supply chain?(Required.)
Not at all significant
Not very significant
Fairly significant
Extremely significant
N/A
Green fleet (alternative fuels, green energy)
Sustainability reporting
Ecodriving
Active temperature transport vs passive packaging
Loading strategy (double deck, order massification, optimised stock, scheduled deliveries)
Carbon offsetting
Ecovadis certification
SBTI certification
ISO 14001 certification (ISO standard environmental management system)
UN Global Compact Membership
9.What are the main expectations that you foresee in your last-mile distribution for the next 3 to 5 years?(Required.)
10.Do you believe Eurotranspharma can support these expectations?(Required.)
11.Are you using transport suppliers other than Eurotranspharma and for what purpose?(Required.)
12.If you are using other carriers, why ? Multiple answers are possible for this question.(Required.)
13.Please rate Eurotranspharma's performance vs. the competition on the following items:(Required.)
Not at all satisfied
Partly satisfied 
Satisfied
Very satisfied
Can't evaluate
OTIF (Compliance with delivery times)
Temperature control (Monitoring transport temperatures)
Lost or damaged shipments
Quality
Operational communication (reporting, temperature info, KPIs)
Customer service
Driver performance
Sales relationship/management
Price
IT problem solving
Corporate communication
Responsiveness
14.Which services do you use with Eurotranspharma? Multiple answers are possible for this question.(Required.)
15.If you use other suppliers, which services do you use other suppliers for? Multiple answers are possible for this question.(Required.)
16.How would you rate your overall experience with Eurotranspharma in 2025?
1 is poor and 4 is excellent.(Required.)
17.On a scale of 1 to 10, how likely would you be to recommend Eurotranspharma?
1 is not at all likely and 10 is extremely likely.(Required.)
Not at all likely
Extremely likely
18.What are your expectations related to our recent acquisition by Yusen Logistics?
19.To what extend becoming part of Yusen Logistics increase your confidence in Eurotranspharma ?
20.Do you have anything else to share with our team ?
(Type of service you would be interested in in the future, general comment...)
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