Attach a survey to an existing ticket, or define a scenario under which a customer is invited to take a survey (for example when a ticket is closed or resolved).
Integrating SurveyMonkey with Freshservice allows customers to immediately log their experiences and provides you with valuable insight on what your customers want, or where you need improve.
This app will require access to:
View collectors for your surveys and those shared with you
View your user information
View your contacts and contact lists
View your surveys and those shared with you
Create or edit collectors for surveys in your account